Claire Cruse

Claire Cruse is the chief of staff and research manager for the Deloitte Center for Health Solutions. In addition to leading operations for the team, she drives research projects in the areas of Medicare, Medicare Advantage, payment reform, post-acute care, and the individual health insurance market.

Bio posted November 2021

      WEBINAR | Environmental Sustainability at Carilion Clinic

      Sara Wohlford, MPH, RN, Efficiency & Sustainability Manager, Carilion Clinic.  Healthcare organizations are realizing the many benefits that come from sustainability programs: efficiency improvements, increased employee recruitment, engagement, and retention, public or population health, greater stakeholder satisfaction, public relations gains, and cost savings. Sara describes her journey from frontline, bedside nurse in the Emergency Room, through conceptualizing and proposing her current position, to facilitating and coordinating programs for the Carilion Clinic healthcare system that reduce inefficiencies and waste and promote environmental sustainability.

          Accelerate AI-infused customer experiences with EXL and Amelia

          Delivering effective, empathic customer interactions has never been more important. Achieving this at scale and speed is the gold standard for large enterprises—and AI will be the key enabler for this step-change.

              WEBINAR | Practical Applications of AI in Diagnostic Intelligence

              Karen HolzbergerKaren Holzberger, SVP & General Manager, Nuance Healthcare Diagnostic Solutions, and Sheela Agarwal, MD, CMIO, Diagnostic Imaging, Nuance Communications.  The application of advanced analytics and AI in radiology is far greater than the use of any single algorithm or tool. AI is alleviating radiologists’ administrative burdens and mundane tasks while enabling them to deliver greater value, detect disease, and improve outcomes. By extending the role of the radiologist and amplifying their ability to inform precision medicine, AI is enabling optimal clinical decisions and care pathways. Join Karen and Dr. Agarwal as they explore the practical application of AI and how it can be used to aggregate and deliver diagnostic intelligence across the care continuum.

                  WEBINAR | Now Showing: What the Entertainment Industry can Teach Us About Patient Activation

                  Anna Schoenbaum, Associate Vice President of Information Services Applications; Neil Ravitz, Chief Operating Officer, Department of Orthopaedics, Chief Administrative Officer, Musculoskeletal & Rheumatology Service Line, Penn Medicine, and Carina Edwards, CEO, Quil Health.  Consumerization of health is driving positive change for patients and health systems alike.  During this webinar, the panel shares how they took a page from the entertainment industry to activate patients in their care with new technologies while leaning into provider trust.  The result?  Reduced variability of care delivered and improved outcomes for all stakeholders.  Neil and Carina focus specifically on how to create a pattern of predictable and reliable outcomes for patients that in turn improve the clinical workflow.

                  The University of Pennsylvania has limited financial interests in Quil patient video products based on revenue sharing from sale of patient videos.  As a result of these interests, the University of Pennsylvania could potentially benefit financially from the sale of patient journey videos.

                      Sanjula Jain, PhD

                      Dr. Jain is a health services researcher and strategic advisor with expertise in integrated delivery systems and data-driven decision making. She serves on the Faculty of The Johns Hopkins School of Medicine in the Division of Clinical Informatics and is a Co-founder of Think Medium, a think tank that personalizes insights for healthcare leaders. Dr. Jain has previously served in executive roles in research and advisory services, governance education and value acceleration at The Health Management Academy and Emory Healthcare. Her research has been published in academic journals such as Health AffairsJAMAThe American Journal of Managed Care, and The Journal of Healthcare Management and leading industry publications such as Modern Healthcare and The American Hospital Association’s Market Scan. She has an undergraduate degree from Rice University and a doctorate degree from Emory University.

                      Bio posted September 2021

                          WEBINAR | How Ambient AI is Transforming the Provider-Patient Experience at Metro Health – University of Michigan Health

                          Photo of Kenneth HarperJoshua Wilda, EVP & CIO, Lance Owens, DO, CMIO, Metro Health, and Kenn Harper, VP & GM, Dragon Ambient eXperience and Virtual Assistant, Nuance Communications. As part of the organization’s vision to deliver innovations that change care and care that changes lives, providers at Metro Health – University of Michigan Health are using ambient AI to capture and contextualize the patient encounter and automatically turn the story into accurate clinical documentation in the EHR. Dr. Owens will share how ambient AI-powered documentation is freeing clinicians up from the administrative burden of documentation to focus on providing more personalized primary and specialty care while enhancing the overall patient experience.

                              Craig Schwabl

                                  WEBINAR | Practical Considerations for AI in an Increasingly Regulated World

                                  This webinar is part of our "2021 Fireside Chats", an open dialogue with our SI Member senior executives to inspire new strategies to advance:
                                  • Payer/provider partnering
                                  • Digital transformation
                                  • Diversity & inclusion
                                  • Economic recovery
                                  Who Should Attend?
                                  CEOs, CFOs, CIOs, Operations, Finance, Population Health, Strategy & IT Leadership

                                  SEE ALL FIRESIDE CHATS >>

                                  Emily Webber, MD, FAAP, FAMIA, CMIO, IU Health and Riley Children’s Health; Matthew Hoffman, MD, MPH, Chair of Obstetrics and Gynecology, Christiana Care Health System; Rebecca Winokur, MD, MPH, Physician Executive and Health Equity Service Line Leader; and Dick Flanigan, SVP, Cerner.  Drs. Webber, Hoffman, and Winokur and Dick discuss how, as health systems continue to recover from the pandemic, data use in AI has become top of mind, particularly around establishing an ethical framework and increasing regulation and automation with clinical and revenue cycle.

                                      Maia Hightower, MD, MPH, MBA

                                      Dr. Maia Hightower, MD, MPH, MBA is the Chief Medical Information Officer and Sr. Director Health Equity, Diversity, and Inclusion for The University of Utah Health. She joined the UUH team in March of 2019.

                                      Prior to joining the University of Utah Health team, she was the Chief Medical Information Officer and Interim Chief Population Health Officer for The University of Iowa Health Care. She joined the faculty of the University of Iowa’s Carver College of Medicine, Department of Internal Medicine in August of 2015, after serving as Associate Medical Director for Stanford Health Care’s University Healthcare Alliance. Dr. Hightower received her Medical Degree, as well as a Master of Public Health, from the University Of Rochester School Of Medicine, followed by residencies in Internal Medicine and Pediatrics at the University of California, San Diego. She also holds an MBA from the University of Pennsylvania’s Wharton School.

                                      As UUH’s Chief Medical Information Officer, Dr. Hightower and her teams transform data into value and drive the exceptional digital experience for patients, faculty, staff, and students. Her teams include the enterprise data warehouse, business intelligence, research IT, FHIR clinical applications, provider informatics and digital health teams that support University of Utah Hospitals and Clinics, University of Utah School of Medicine, and University of Utah Health Sciences. Dr. Hightower is a champion for health equity, diversity, and inclusion awareness and initiatives. She developed the Healthcare IT Equity Maturity Model (HITEM) to dismantle structural bias hardwired in healthcare IT and develop an inclusive and equity minded healthcare IT culture.

                                      Dr. Hightower was recently recognized by Health Data Management as one of the “Most Powerful Women in Healthcare IT” and “25 leading CMIOs at healthcare organizations.” She was recognized by Becker’s Hospital Review as one of “50 hospital and health system CMIOs to know 2017”.

                                      She enjoys spending time with family in the great outdoors and is an avid skier, tennis player and runner. She loves gadgets of all kinds and can be found wearing more than one fitness tracker at all times.

                                      Bio posted July 2021