As a Senior Healthcare Executive on the Health System Operations Advisory team at Cerner, Kara Hess strategizes with clients to achieve organizational improvements that create efficiencies by combining people, processes, and technology. She has over 20 years of nursing experience, serving both patients and caregivers in a variety of educational and leadership roles. She spent the large majority of her career as a float pool RN, providing care for patients in the acute and critical care setting. She transitioned into leadership with a focus on operational management and was a key driver of the development of a centralized clinical command center. As a leader, Kara recognizes the importance of collaboration and innovation to meet organizational goals. She recently completed her MBA to expand her operational and business skillset, in addition to obtaining her Lean Six Sigma Black Belt Certification.
Bio posted August 2021
Streamlining Operations with AI at Tampa General Hospital
Scott Arnold, EVP & CIO, and Peter Chang, MD, VP Care Transitions and CMIO, Tampa General Hospital. Join Scott and Dr. Chang for Tampa General Hospital’s journey through the ideation and implementation of a command center. They discuss why it was conceived, who was a part of the decision to implement a command center, the processes impacted and the outcomes. Scott and Dr. Chang also discuss the technology selection process (who, what, where and why) and the functions contained inside of the command center and the connected processes. Finally, they share stories and anecdotes on what Tampa General expected the role of the command center to be and how it has turned out so far.
The COVID pandemic has transformed Advocate Aurora Health’s employment of tele-Critical Care and allowed us to exercise its adaptability to address new needs as they arise. Any high reliability organization needs to be able to mitigate external risks such as political, economic, or geographic risks. As the COVID-19 pandemic threatened to overwhelm our hospitals, Advocate Aurora Health seized the opportunity to leverage their 17 years of experience in delivering remote Tele-Critical Care. By deploying mobile carts and adjusting workflows and criteria, AAH was able to deliver ICU level monitoring to patients in many alternative care settings. Join Dr Ries and Cindy as they discuss how they employed the tactics of a high reliability organization to deploy critical care monitoring to unlikely hospital ICU locations and then leveraged the technology in other care scenarios.
Michael Ries, MD, MBA, is the Medical Director of Adult Critical Care, Tele-Critical Care, and Patient Command Center for Advocate Aurora Health and an Assistant Professor of Medicine at Rush University. Dr. Ries is a Fellow of the American College of Critical Care Medicine, American College of Chest Physicians, and American College of Physicians. Dr. Ries received his A.B. degree at Cornell University and his MD degree at Chicago Medical School (AOA Honorary). In 2002, he completed his MBA at the Kellogg School of Management of Northwestern University.
Dr. Ries has authored numerous articles and book chapters on Tele-Critical Care and its impact on the quality and cost of health care delivery and has lectured extensively on the topic including at national Critical Care conferences. Dr. Ries has received numerous awards for excellence in teaching including the prestigious Mark Lepper Society of Teachers award. He is a reviewer for Critical Care Medicine, Chest, Journal of Critical Care, and Health Affairs.
As Medical Director for Adult Critical Care and the Tele-Critical Care program for Advocate Aurora Health, he oversees clinical and financial outcomes, integration, and process improvement initiatives for Advocate’s 34 ICU’s located at ten hospitals. He also collaborates with Advocate Aurora’s Tele-Critical Care outreach partners. The 765 Tele-Critical Care beds represents one of the largest programs in the country.