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Utilizing CRM for Patient Outreach at Virginia Mason

Mani Nair, IT Director of Software Engineering and Business Intelligence, and Ellen Wiegand, VP & CIO, Virginia Mason Health System. Virginia Mason patients are very engaged with online tools, and approximately 70% of Virginia Mason’s patients are active users of the patient portal. Virginia Mason patients have expressed that they expect to be reminded to come in when they...

Rapid Transformation of IT During COVID-19, and What’s Next at Beaumont Health

Ken Septer, VP Infrastructure & IT Service Delivery, Patricia Plata West (DeCamillo), MS, BSN, RN, Customer Relationship Manager, IT CRM, Colette Calliea, IT CRM (Troy & Grosse Pointe), Andrea Judd, IT CRM (Royal Oak), and Michele Ruppal, IT CRM (Dearborn & Farmington Hills), Beaumont Health.  National COVID-19 impact data have shown that Michigan was one of the hardest hit...

Kevin Smith

Kevin Smith
Assistant Vice President for Digital Engagement | Baptist Health Kevin Smith is assistant vice president for Digital Engagement for Baptist Health, reporting to the system’s chief Strategy and Marketing officer. In this role, he leads the development and implementation of the system’s digital marketing strategy, ensuring that the system maintains a consistent, high-quality presence online. This oversight includes internal and...

David Oakley

David Oakley, VP, Digital Health & Development, AdventHealth
David Oakley is the Vice President of Digital Health & Development at AdventHealth System. In his role he is responsible for managing the organization's consumer and digital workplace portfolios and leading teams with a focus on creating and curating person-centric web-based technologies. Teams under the Digital Health and Development umbrella include Consumer Products (.com strategy and patient engagement tools), Digital...

Quinn Solomon

Quinn Solomon
Quinn is a Principal at Deloitte and is the Digital Health Leader within Deloitte Digital. With over 15 years of experience working in the Plan and Provider sectors, Quinn has helped leading health care organizations to enhance their customer experience, deploy consumer-facing technologies across multi-channel platforms, and improve margins through efficient deployment of cloud-based and analytic technologies. He focuses...

2001 Fall Forum

2001 Fall Forum CIO MEETING MINUTES  OBJECTIVE: To allow Scottsdale Institute CIOs to network about common issues, and to share successes and lessons learned with a small group of peers. Topics for discussion involve the strategic issues that CIO's face: leadership, governance, culture and process change, and delivering value to your organization. As a result of this meeting, we should also: Define...

Physician Engagement at Houston Methodist: Let Doctors be Doctors

Nicholas Desai, MD, CMIO, Houston Methodist, Arthur Sorrell, MD, Principal and Physician Executive, and Christina Boling, Advisor, Impact Advisors.  Physician engagement and preparedness are among the strongest factors influencing the overall success or failure of an EHR implementation.  Houston Methodist strongly believes that to achieve physician efficiency, they must identify human-centric versus computer-centric workflows, and fundamentally design the tools,...