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2004 Spring Conference

April 14, 2004 - April 16, 2004

“Meeting the Future: The Role of IT and Process Improvement”
Marriott’s Camelback Inn
Scottsdale, Arizona
April 14-16, 2004
Agenda | Summary


Wednesday, April 14

2:00 p.m. – 3:00 p.m.

EHR, PACS and CPOE Deployment: Success Factors, Operations Improvement and Lessons Learned

Brian Jacobs, MD, Associate Professor of Pediatrics and Project Director for the Integrating Clinical Information System (ICIS), Cincinnati Children’s Hospital Medical Center, Cincinnati, OH, shares the approach they used to deploy the EHR and the success factors that helped them achieve this year’s Davies Award status.

Using Technology to Support Patient Flow Improvement

David R. Miller, VP Operations, and Jackie Jensen, RN, Director, Patient Flow Management, United Hospital, Allina Hospitals and Clinics, Minneapolis, MN, demonstrate how technology has supported the patient flow process and improved efficiency and resource utilization.

Enterprise Learning Management

John Nusbaum, Executive Director, Shared Services and Corporate Responsibility Officer, and Brian Hammond, Manager of e-Procurement and Internet Training, Ascension Health, St. Louis, MO, review and demonstrate an enterprise e-learning approach that has shown significant financial returns in supply chain and now become a strategic enterprise management tool.

3:15 p.m. – 4:15 p.m.

Improved Patient Progression Enhances both Patient Service and Revenue

Susan Flanagan, COO, Lucile Packard Children’s Hospital at Stanford, Palo Alto, CA, discusses how LPCH successfully addressed the people, process and tool aspects of patient flow functions to achieve higher levels of quality, physician and staff satisfaction and increased revenue by serving more patients.

Clinical IS Implementation Across Health Systems

Brett A. Spenst, VP and CIO, and Debbie Slye, Director of Change Management, Adventist Health, Roseville, CA, present results from their transformational clinical process redesign and integrated system implementation.

4:30 p.m. – 5:30 p.m.

Improving Patient Safety Electronically: the e-ICU

Bruce Smith, VP Information Systems and CIO, Joel Shoolin, DO, VP Clinical Informatics, Advocate Health Care, Oakbrook, IL, and Todd Peterson, System Support CIO, Sutter Health, Sacramento, CA, review their implementation of electronic ICU surveillance and the resulting operational and patient safety benefits achieved.

Preparing for eMap and eICU

Optimizing Resources Through an Integrated Systems Strategy

Dennis Miller, CIO, Memorial Healthcare System, Hollywood, FL, demonstrates how a strategy to integrate supply chain, financials and human resources systems has resulted in improved resource utilization and tangible financial value.

Applying Root Cause Analysis to IS-related Unanticipated Patient Outcomes

Kathy Rapala, JD, RN, Director of Risk Management and Patient Safety, Clarian Health Partners, Indianapolis, IN. Most organizations have adopted root cause analysis of adverse events, typically on poor patient outcomes related to medication, treatment or procedure issues. As information systems become more entwined with clinical process, the root causes may be IS related. This session will discuss the application of root cause analysis to system implementations and clinical applications.

Thursday, April 15

8:00 a.m. – 10:00 a.m.   KEYNOTE ADDRESS


Gary A. Mecklenburg, President and CEO, Northwestern Memorial HealthCare, Chicago, IL, past Chairman, American Hospital Association, and Chairman, National Alliance for Health Information Technology

Using his experience as a national healthcare leader, Mr. Mecklenburg will explore the current challenges affecting U.S. healthcare and the important role information technology must play in addressing these challenges. He will use his own organization as a case study to demonstrate how disciplined strategy can help achieve success, while noting the limitations caused by the absence of national standards for information technology in healthcare.

AUDIO – 1 hour
Stan Nelson, SI Chairman, Welcoming Remarks and Report to Members; Don Wegmiller, SI Vice Chairman, introducing Gary Mecklenburg; Gary Mecklenburg address

AUDIO – 1 hour, 8 minutes

Executive Panelists after Keynote Address

  • Jim Anderson, CEO, Cincinnati Children’s Hospital Medical Center

  • Jim Skogsbergh, CEO, Advocate Health Care
  • Kevin Wardell, President and Administrator, Norton Hospital

10:30 a.m. – 12:00 p.m.

Market-based vs. System-based Strategy: Patient Data Collaboration for Continuity of Care

Rich Umbdenstock, President and CEO, Providence Services, and Board Member, Inland Northwest Health Services, Spokane, WA. Mr. Umbdenstock will illustrate the capabilities and benefits of a collaborative regional IT network that has linked together hospitals, physician offices and other locations of care into a shared private utility model. The opportunities for improving health across the region also will be presented.

Executive Panelists:

Overview of the National Health Information Infrastructure (NHII)
William Yasnoff, MD, Senior Advisor, National Health Information Infrastructure, Department of Health and Human Services, Washington, DC

17 minutes
Stan Nelson, Erica Drazen, FCG, and William Yasnoff, MD, Senior Advisor, National Health Information Infrastructure, Department of Health and Human Services, Washington, DC

– 20 minutes
Rich Umbdenstock, President & CEO, Providence Services

AUDIO – 42 minutes
Alberto Kywi, CIO, Cottage Health System and John Glaser, CIO, Partners HealthCare

1:30 p.m. – 3:30 p.m.

– 5 minutes
Introduction by Stan Hupfeld, CEO, Integris Health

Future Medical and Information Technologies that will Disrupt our Business

Molly Joel Coye, MD, Founder and CEO, The Health Technology Center, San Francisco, CA. Emerging technologies will make consumers more independent of traditional providers, but will also drive consumer demand for access to complex clinical technologies that rely on IT and biomedical support. Remote patient management technologies will cause disease management and medical device companies to compete for control of chronic disease populations, driving down traditional utilization patterns and increasing pharmaceutical expenditures. Communications technologies will transform productivity and satisfaction for many components of the healthcare workforce. The Health Technology Center was created to forecast the development and impact of these technologies. Dr. Coye will present key findings from their research.

AUDIO – 29 minutes

Molly Joel Coye, MD, The Health Technology Center

AUDIO – 14 minutes

Van Johnson, President & CEO, Sutter Health – briefly and then Q & A

Friday, April 16

8:45 a.m. – 10:00 a.m.

“Collaborating for Successful Change: Members Report to the Institute”

Intro: Stan Nelson

Session Leader: Ralph Wakerly, Wakerly Partners

Reporters: Jim Jones of Hewlett Packard on Technology Adoption, Eric Morgan of Lawson Software on Process Process Improvement, Tom Wegert of FCG on Performance Measurement & Improvement, Jim Walker, MD of Geisinger Health System on Knowledge & Learning Management, Dan Eckert of Neoforma, Inc. on Supply Chain, Mitch Morris, MD of FCG and Ambulatory Integration, Dale Stockamp of Stockamp & Associates on Patient Flow & Capacity Managment

AUDIO – 55 minutes

10:30 a.m. – 12:00 p.m.

Getting to Yes for Electronic Health Record Systems: A National Imperative

Paul Tang, MD, CMO, Palo Alto Medical Foundation/Sutter Health, Palo Alto, CA, and Chair, IOM Patient Safety Data Standards Committee The Institute of Medicine Report, “Patient Safety: Achieving A New Standard for Care,” makes the case that electronic health records and a national electronic infrastructure for health information are essential for raising the bar on patient safety. Dr. Tang will describe what will it take to accelerate progress toward this national imperative.

AUDIO – 1 hour, 19 minutes

  • David Classen, MD, VP, FCG

  • Jeff Blair, VP, Medical Records Institute
  • Alan Goldbloom, MD, CEO, Children’s Hospitals
  • Pete Velez, Senior VP, Queens Health Network
  • James Walker, MD, CMIO, Geisinger Health System

AUDIO – 10 minutes

Continuation of above, plus Stan Nelson’s closing remarks.

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April 14, 2004
April 16, 2004
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