WEBINAR 2026 | Beyond Productivity: Building a Leadership-Driven Workforce Culture

Paul Hiltz, FACHE, President & CEO, Naples Comprehensive Health (NCH); Dave LeClercq, Managing Director; and Justin Busby, Director, Impact Advisors. Healthcare organizations continue to face persistent workforce pressures driven by labor shortages, rising costs, leadership turnover, workforce fatigue, and increasing demands for operational efficiency. Yet many workforce initiatives struggle to deliver sustainable results because they focus primarily on staffing levels, benchmarks, technology, or short-term cost reduction rather than the leadership behaviors required to sustain change.

Sustainable workforce transformation is not achieved through productivity targets, staffing grids, or reporting alone. It happens when leaders embrace stewardship. Stewardship of their people, their resources, and their mission. Because stewardship is ultimately a promise: that every decision made today strengthens the organization’s ability to care for its patients, support its caregivers, and serve its community for years to come.

In this session Paul, Dave and Justin share:

• How Patient-Focused Staffing creates leadership ownership by helping frontline leaders align workforce decisions with patient demand while strengthening engagement and accountability
• The role of transparency, operational cadence, and coaching in creating a culture of continuous improvement
• How a common language around workforce performance aligns executive strategy with frontline decision-making
• How forecasting, transparency, and operational insights empower leaders to proactively manage staffing relative to patient demand
• Lessons learned from championing Patient-Focused Staffing across multiple health systems with diverse workforce and operational challenges

Attendees hear lessons learned from a journey championing a Patient-Focused Staffing approach across multiple health systems and how a focus on leadership ownership contributed to more than $48 million in cumulative labor savings at a large health system in a highly competitive market while strengthening culture and frontline leader engagement.