2026 WEBINAR | Transforming Access at Tampa General: Building the Foundation for Intelligent Automation and AI

As healthcare organizations look to transform their entire consumer access model, it has become imperative to determine how best to integrate operational improvement with a focus on how best to leverage automation.

Tampa General Hospital (TGH) recognized early in the process that sustainable automation could not begin with technology alone. The organization first needed to transform the way patients access care which required re-building the foundation to access processes.

Scott Arnold, Executive Vice President and Chief Digital and Innovation Officer at TGH, will sit down with Guidehouse Partner Kristin Greenstreet to discuss the organization’s journey from a fragmented, high-touch access environment to a more integrated, consumer-centric operating model designed to support long-term automation, growth, and innovation.

What Attendees Will Learn

• Why access transformation needs to be a strategic priority for organizations
• Lessons learned while redesigning the access operating model
• The critical role of governance, standardization, and workforce transformation
• Best practices for approaching digital enablement and automation readiness
• Key challenges encountered along the journey and how they can be overcome
• Practical strategies for creating an automation-ready healthcare enterprise
• The connection between access modernization, AI adoption, and long-term organizational growth