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Advanced Technology Improves Quality of Care at Hackensack UMC and Mt. Sinai
November 10, 2016, 1:00 pm - 2:00 pm CST
Nilesh Desai, B.S, RPh., MBA, Administrator, Pharmacy and Clinical Operations, Hackensack University Medical Center, and Mukesh Shah, RPh, MBA (HCM), Director of Pharmacy, Mt. Sinai Medical Center. Driving quality, patient-centered care has become a central aim for healthcare providers, and pharmacy is a critical part of this quest. This discussion covers insights and best practices related to how two health systems use interoperable EMR and device messaging data to identify and drive efficiency and satisfaction improvements in their clinical operations. Nilesh and Mukesh describe their technology “decision making framework,” including the cost/benefit analysis. The conscientious buildout of clinical nursing components that rely on system interoperability will also be reviewed, along with highlighting stakeholder engagement and their approach to unified decision-making related to deploying technology in care areas.