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Benchmarking Shared Services for Hospitals
October 4, 2011 @ 1:00 pm - 2:00 pm CDT
Benchmarking Shared Services for Hospitals“, Tom Foley, Principal, Jeff Christoff, Principal, and George Nunney, Senior Manager, Benchmarking Center, Deloitte Consulting LLP. Consolidating operations into a shared services model has been popular in many industries for many years. Healthcare providers are becoming more interested in shared services and many have already incorporated aspects of their operations into a shared services model. In this call we discuss lessons learned from the strategy, planning and execution of shared services projects. We share benchmarking approaches that are used to make decisions and what benchmarks a provider client typically targets when deciding on a shared services model. Specific to benchmarking, we provide comparative information on how a provider performs in a particular transaction processing areas. There is a strict taxonomy that is used which begins at a functional level, then drills down into specific processes. The goal of the benchmarking is: To understand performance gaps; pinpoint areas for cost reduction, and; understand how to compare across business units. The benchmarking approach aligns both industry and function for insight into performance.