Clinical System Benefits-Driven Implementation: Lessons Learned from Early Adopters

Doug Thompson, Principal, Strategy Expert, CSC, and Patricia Johnston, FHIMSS, Vice President Information Systems, Texas Health Resources, explain how to manage a clinical system implementation “to the benefits”, instead of “to the technology”. Lessons learned from surveys and direct experience with more than 100 hospitals that have focused on benefits in their implementations are described and discussed, as is a case study from Texas Health Resources illustrating many of the principles and lessons learned.