Consumer Driven Healthcare: Best Practices and IT Implications

Rick Skinner, Director, Stuart Friedman, Director, and other subject matter experts from Navigant Consulting, Inc. describe the shift in the provision of US healthcare from a wholesale to a retail model and the potential impact on healthcare organizations. They demonstrate how other industries have shifted focus from wholesale to retail and the ultimate changes to business models. In addition, they describe the shifting role of IT professionals needed to support a transition from wholesale to retail, how other industries adapted IT to the changing business, and use lessons from other industries to understand potential roles for IT to support the wholesale to retail transition in healthcare.