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Customer Service: Award Winning Healthcare in the Age of the Mature Consumer
March 8, 2004, 1:00 pm - 2:00 pm CST
George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, describes the changing demographics in America, and how healthcare organizations can design customer service to meet new consumer needs and gain competitive advantage. He reviews the exciting results achieved in customer service improvements, and the role of technologies in their strategy.