e-ICU Implementation at Memorial Hermann: A Change Management Case Study

Hugh Gilmore, MD, VP & Chief Quality Officer, and Liza Weavind, MD, Medical Director, and Janine Mazabob, Clinical Operations Director, both of Memorial Hermann eICU Advantage initiative, Memorial Hermann Health System, Houston, TX, review the MHHS e-ICU implementation with an emphasis on change management issues and results related to this significant process redesign initiative. They review organizational change impact on both physicians and nurses, as well as what works and what does not. Nursing satisfaction measures are also included, as well as over all project drivers, results, and an exciting review of the patients viewpoint.