Full IT Outsourcing on the Decline

Mike Smith, General Manager, Financial/Services Research, KLAS Enterprises. KLAS presents findings from their 3rd in-depth report on IT outsourcing, which included personally interviewing hospital executives in North America that have outsourced a majority or their entire IT department. This report contains a detailed look at who is winning and losing IT Outsourcing business, what areas are being outsourced, how outsourcers are performing in key areas and details regarding market share and market growth. It also includes commentary by providers on their experience with IT outsourcing, key drivers that led them to outsource IT, advice for others looking to outsource and future plans. Insights are also shared regarding organizations that have changed outsourcers or discontinued outsourcing.