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Henry Ford Analytics and Impact on Performance Improvement
January 22, 2014 @ 1:00 pm - 2:00 pm CST
Julia Swanson, Director, Performance Analytics and Improvement, Henry Ford Health System. How do you succeed in a constantly changing environment? Key factors for success include a creating a culture of accountability, management by fact, and commitment to continuous improvement. Julia shares how Henry Ford has evolved approaches to organizational performance measurement on the journey toward the receipt of the coveted Malcolm Baldrige National Quality Award in 2011.