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IT Service Quality Delivered Meaningfully Part 6: Best Practices for Aligning IT to the Business Objectives
September 8, 2010, 1:00 pm - 2:00 pm CDT
Mike Wilson, Senior Clinical Director, Compuware, wraps up this series by looking at best practices for aligning IT to the business objectives. He shares a six-step process that highlights how the end user experience, the data center and SLAs must all be carefully considered to ensure that IT is contributing value to the business of the hospital.