KLAS on Professionals Services: Clinical, ERP and Outsourcing

Mike Smith, Research Director, Professional Services, KLAS Enterprises, presents findings from recent research on clinical and financial ERP implementation services and IT outsourcing. For this research KLAS interviewed healthcare providers that utilized professional services firms (PSFs) to assist them with implementing core clinical or financial ERP systems as well as those that had outsourced a number of IT functions. Smith includes provider feedback regarding PSFs performance, strengths and weaknesses, key benefits of using outside firms, expectations not met, win/loss data, market share data, IT outsourcing growth, etc.

Available upon request. Contact the Scottsdale Institute at scottsdale@scottsdaleinstitute.org