Managing Benefits Measurement and Realization

Mary Trimmer, Trinity Health, Novi, MI, Sharon Henry, Allina Hospitals and Clinics, Minneapolis, Margaret Bearss, Piedmont Hospital, Atlanta, and Sharon Young, Cedars Sinai, Los Angeles, present overviews of each organization’s approach to measuring the operational impact of IT and the integrated process redesign.  Drivers, measures, governance, roles, incentives, and results to date are reviewed.