Northwestern Memorial Annual QI Report: Sustained Commitment to Providing the Best Patient Experience

Julie Creamer, SVP Quality and Planning, and Bob Costello, Director Process Improvement, Northwestern Memorial Hospital, Chicago, provide an overview of quality improvement efforts in FY 2007. NMH’s quality strategy calls for top-level performance, implementing evidence-based practices, employing leading process improvement techniques and developing groundbreaking systems of care that deliver positive patient outcomes. Key initiatives, such as Medication Reconciliation, Rapid Response Team (aided by electronic surveillance), and Shoulder Dystocia Emergency Response are highlighted as well as the three year long range quality plan and key projects planned for FY 2008.