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Performance Metrics: Measuring IT Impact on Operations
March 18, 2004, 1:00 pm - 2:00 pm CST
Tom Wegert and Erica Drazen, Vice Presidents, First Consulting Group, review operational performance metrics and the use of these metrics in client organizations. We want to determine how many SI members would be interested in creating/collecting a common core set of metrics for the purpose of benchmarking and sharing best practices via an ongoing series of calls.