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SI 2019 Annual Conference | Consumer-Centric Healthcare: IT Models for the Future

April 10 - April 12

Consumer-Centric Healthcare: IT Models for the Future

Scottsdale Institute’s 26th Annual Conference


The healthcare industry is in the midst of transforming itself into a consumer-centric industry.  Health systems and insurance companies are partnering with pharmacy-related retailers in the race to own consumer convenience; digital health apps are appearing on smartphones with ties to consumer electronics companies, hospitals, doctors, and payors; and new models of primary care are sprouting up promising to deliver concierge-type Healthcare as a Service, through subscription models or company-run health clinics.

Who will win the hearts and minds – and pockets – of the healthcare consumer? What is the end game for these large-scale horizontal and vertical integrations?  Will they yield the economies of scale and reduction of duplication that we are seeking to reduce overall healthcare costs? What is the resulting impact on consumer access, personalized care, and overall community well-being? What of the adage that “healthcare is local” given this quest to be big? In the words of one of last year’s CEO Panelists, “we need to be big and small at the same time” but how do we do that well?



10 am | Conference Registration Desk Opens


11:30 am – 1 pm | Welcome Luncheon – spouses and guests welcome


1 – 1:15 pm | Welcome and Annual Report

Don Wegmiller, Chairman, Scottsdale Institute, Chairman and Co-Founder, C-Suite Resources


1:15 – 2 pm | Keynote: “Consumerization of Healthcare”

David Rhew, MD, CMO and VP/GM, Enterprise (B2B) Healthcare, Samsung Electronics America

To be followed by a moderated discussion panel representing health system, payor, and regulator perspectives on how consumer-centric care is transforming healthcare.


2 – 2:30 pm | Break


2:30 – 3:30 pm | Keynote Discussion Panel: “Consumerization of Healthcare”

Tom Sadvary, Vice Chairman, Scottsdale Institute

Jon Manis, former SVP/CIO, Sutter Health
Dave Rhew, MD, CMO and VP/GM, Enterprise (B2B) Healthcare, Samsung Electronics America
Michael Shabot, MD, Chief Clinical Officer, Memorial Hermann Health System, Executive Committee Member, Scottsdale Institute


3:30 – 4:30 pm | Panel: “New Health System Models for Consumer/Digital Health”

Bill Russell, former CIO, St Joseph Health System

San Banerjee, Chief Digital Officer, Texas Health Resources
Cathy Jacobson, President and CEO, Froedtert Health
Jeff Johnson, Chief Digital Officer, Banner Health
Kevan Mabbutt, Chief Consumer Officer, Intermountain Healthcare

Possible discussion questions:

Where does ownership over “digital health” reside in your organization?

What are the key priorities for digital health from your perspective? What is the biggest problem you are trying to solve?

What kind of IT infrastructure is required to “get it right” and support a seamless healthcare customer experience?

Who are your key “champions” – both internally and externally – for moving into the consumer digital age?


4:30 – 6 pm | CIO Roundtable (by invitation)


6:30 pm | Welcome and Networking Reception – Spouses and Guests welcome



6 – 8 am | Fun Run/Hike up Camelback Mountain


7:30 – 8:30 am | CEO Breakfast (by invitation)


7:30 – 8:30 am | Continental Breakfast


8:30 – 9:30 am | CEO Panel: “From the Top: Retooling Tomorrow’s Health System”

Don Wegmiller, Chairman, Scottsdale Institute, Chairman and Co-Founder, C-Suite Resources

Howard Kern, CEO, Sentara Healthcare
Tom Priselac, CEO, Cedars-Sinai Health System
Ken Samet, CEO, MedStar Health
Tony Tersigni, EdD, FACHE, President and CEO, Ascension
Gene Woods, CEO, Atrium Health


9:30 – 10 am | Break


10 – 11:30 pm | CEO Roundtable and Open Forum: “Retooling Tomorrow’s Health System”


11:30 – 1 pm | Luncheon


1 – 2 pm | Executive Team Presentation: “Cedars Sinai: On Being Nimble – Innovate Faster”

Darren Dworkin, CIO & SVP of Enterprise Information Services, Cedars-Sinai Medical Center

Jim Laur, VP, Technology & Business Affairs, Cedars-Sinai
Rishabh Puniani, Cedars-Sinai
Anne Wellington, Managing Director of the Cedars-Sinai Accelerator, Cedars-Sinai


2 – 2:30 pm | Break


2:30 – 4 pm | Panel: “Health System IT Structures of the Future”

Patrick O’Hare, former SVP and CIO, Spectrum Health, Executive Committee Member, Scottsdale Institute

Gerry Lewis, CIO, Ascensionand Advisor, Scottsdale Institute
Marcus Shipley, CIO, Trinity and Advisor, Scottsdale Institute
Eric Yablonka, CIO, Stanford and Advisor, Scottsdale Institute

Possible discussion questions:

How are you addressing the need to show more “value” for the “cost” of IT in your organization?

With the accelerating accumulation of critical data for real-time care decision interventions, what new structures are evolving for managing data and analytics?

What are examples from other industries that you are absorbing to increase the “time to value” of your IT infrastructure?

Who are emerging key partners in this search for IT value and new IT organizational structures?


4 – 5:30 pm | CMIO/CNIO Roundtable (by invitation)


6:30 pm | Reception and Dinner – spouses and guests welcome



8 – 8:30 am | Continental Breakfast


8:30 – 10 am | Panel: “Computer-Aided Care of the Future”

Jon Manis, former CIO, Sutter Health and Advisor, Scottsdale Institute

David Graham MD, CIO/CMIO, Memorial Health System
Mike Pfeffer MD, CIO, UCLA
Andrew Rosenberg MD, CIO, Michigan Medicine

Possible discussion questions:

What is your vision for building the analytics infrastructure to support improved clinical decision making at your organization?

What is the role of consumer-aided tools such as self-service access to test results, scheduling, billing, virtual visits, or care management support in this IT infrastructure design?

What are the most challenging aspects of your role? How is being a physician an asset or liability?

Where do you see the greatest need for further investment as you look to planning the next five years of IT organization?


10 – 10:30 | Presentation: “Who Will Define the Future of the U.S. Healthcare System?”

Paul H. Keckley, PhD, The Keckley Group


10:30 – 11 am | Break


11 am – 12:30 | Town Hall Forum

John Glaser, PhD, SVP, Population Health, Cerner Corporation

David Classen, MD, CMIO, Pascal Metrics, Associate Professor of Medicine University of Utah, Executive Committee Member, Scottsdale Institute
Joseph Fifer, President and CEO, Healthcare Financial Management Association (HFMA)
Paul H. Keckley, PhD, The Keckley Group
Dave Rhew, MD, CMO and VP/GM, Enterprise (B2B) Healthcare, Samsung Electronics America
Michael Shabot, MD, Chief Clinical Officer, Memorial Hermann, Executive Committee Member, Scottsdale Institute
Scott Weingarten, MD, SVP and Chief Clinical Transformation Officer, Cedars-Sinai Medical Center


12:30 – 1 pm | Closing Remarks

Don Wegmiller, Chairman, Scottsdale Institute, Chairman and Co-Founder, C-Suite Resources


1 pm | Conference Concludes

Free Afternoon – see options for golf, spa, hikes, jeep rides, etc.


6:30 pm | Post-Conference Dinner – Paradise Valley Country Club – Cocktails followed by dinner at 7 pm

San Banerjee

VP Digital Experience at Texas Health Resources

    David Classen, MD

    Professor of Medicine at University of Utah; CMIO at Pascal Metrics

      Darren Dworkin

      CIO and SVP of Enterprise Information Systems, Cedars-Sinai Health System

        Joseph J. Fifer, FHFMA, CPA

        President and CEO at Healthcare Financial Management Association

          John Glaser, PhD

          Senior Vice President of Population Health at Cerner

            David Graham, MD

            SVP and Chief Information Officer/Chief Medical Information Officer at Memorial Health System

              Janet Guptill, FACHE

              Executive Director at Scottsdale Institute

                Catherine Jacobson

                President & Chief Executive Officer at Froedtert Health

                  Jeff Johnson

                  VP of Innovation and Digital Business at Banner Health

                    Paul Keckley, PhD

                    Managing Editor, The Keckley Report; Healthcare Policy Analyst and Futurist

                      Howard P. Kern, FACHE

                      President and CEO at Sentara Healthcare

                        James D. Laur

                        VP, Technology & Business Affairs, Cedars-Sinai

                          Gerry Lewis

                          CIO at Ascension and CEO at Ascension Information Services

                            Kevan Mabbutt

                            Senior Vice President and Chief Consumer Officer at Intermountain Healthcare

                              Jonathan L. Manis

                              Former SVP and CIO at Sutter Health

                                Patrick J. O’Hare

                                Former SVP Facilities and CIO at Spectrum Health System

                                  Michael Pfeffer, MD, FACP

                                  Assistant Vice Chancellor & CIO at UCLA Health

                                    Thomas M. Priselac

                                    President and CEO at Cedars-Sinai Health System

                                      Rishabh Puniani

                                      Chief Product Officer, Cedars-Sinai

                                        David Rhew, MD

                                        CMO and VP GM of Enterprise (B2B) Healthcare at Samsung Electronics of America

                                          Andrew Rosenberg, MD

                                          CIO at Michigan Medicine

                                            Bill Russell

                                            President and CEO at Health Lyrics, former CIO at St. Joseph Health

                                              Tom Sadvary, FACHE

                                              Vice Chairman at Scottsdale Institute; former CEO at HonorHealth

                                                Kenneth Samet

                                                President and CEO at MedStar Health

                                                  M. Michael Shabot, MD, FACS, FCCM, FACMI

                                                  EVP and System CCO at Memorial Hermann Health System

                                                    Anthony Tersigni, EdD, FACHE

                                                    President and CEO of Ascension

                                                      Donald C. Wegmiller, FACHE

                                                      Chairman at Scottsdale Institute; Chairman and CEO at C-Suite Resources

                                                        Anne Wellington

                                                        Managing Director of the Cedars-Sinai Accelerator

                                                          Eugene A. Woods, MBA, MHA, FACHE

                                                          President and CEO at Atrium Health

                                                            Eric Yablonka

                                                            CIO at Stanford Health Care


                                                              Camelback Inn, A JW Marriott Resort & Spa
                                                              5402 East Lincoln Drive
                                                              Scottsdale, AZ 85253
                                                              (800) 242-2635

                                                              Golf, tennis, Jeep tours, horseback riding, spa services and more can be arranged by contacting the Camelback Inn.

                                                              Make your hotel reservations. Our rate, applicable April 9 – April 13, is $359 (single/double) for reservations made prior to Friday, March 8, 2019. Individuals are responsible for all room charges, surcharges and taxes. If you must cancel, please cancel 7 days in advance to avoid penalty.


                                                              Google Maps – hotel location

                                                              From Phoenix Sky Harbor Airport to Camelback Inn:

                                                              Cabs approximately $35+ one way

                                                              Super Shuttle (800-258-3826)  $17 per person one way, available outside airport, second curb of the terminal

                                                              Ride-sharing at Phoenix Sky Harbor Airport


                                                              [LOGIN TO VIEW REGISTRATION LINK]

                                                              If you have any problems registering, please email Cindy Mendel or call (763) 710-7089 between 9am and 4pm CT.

                                                              Please keep in mind that registering for the Annual Conference is separate from booking a hotel room.

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                                                              April 10
                                                              April 12
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