During the 26th SI Annual Conference twenty CIOs met to network and share ideas and insights regarding: efforts underway to reduce the cognitive burden of the EMR; paving the way for increased consumerization of healthcare delivery; and extending the ways SI CIOs can offer advice to “next generation” IT and executive leadership. The group of CIOs split into small groups to dive into several different topics and yield insights shared with the larger group.
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SI 2019 CIO Roundtable
April 10, 2019
Reducing the Cognitive Burden of the EMR
Many of the CIOs acknowledged this was a “self-inflicted problem” for the industry as a result of the HITECH Act and the resulting rapid and widespread implementation of electronic health records to facilitate cross-enterprise data sharing. Furthermore, patients increasingly seek care across multiple care settings which creates even more pressure on providers to effectively share and utilize information from multiple platforms.
Currently health systems are using a wide variety of tools to measure clinical adoption and satisfaction, and to customize training programs to address EMR usability, personalization, and standardization. Stanford’s “Home for Dinner” program has been successfully copied across the membership with a focus on reducing the documentation burden. The use of EMR-specific metrics to track documentation time, and the deployment of physician builder/accelerators as a key resource to finetune the EMR is in widespread use. Other key solutions: use nurses as educators, conduct regular training teleconferences for continuous improvement, focus on “alarms management” and continually educate on how alerts are used, set realistic expectations and make improvements quickly to address ease of use, and incorporate artificial intelligence (AI) to continually refine alerts and alarms as effective “guardrails” for best practice adherence.
Supporting the Digital/Consumer Health Strategy
Clearly “digital” and “consumer” terminology varies widely by health system, depending who is driving the business model evolution, however, it represents an opportunity to do things differently, and brings a focus with fresh eyes on how to make care more convenient for today’s healthcare consumer. The CIOs acknowledged that “digital” sits on top of an IT platform (as compared to “intelligence” which is embedded) and few organizations feel they can easily “plug in” the consumer apps quickly. However, they also acknowledged that the “digital hurricane” is picking up speed and accelerating the pace of innovation, comfort with change, and redefinition of the care delivery model. The CIOs also widely acknowledged that digital transformation is a culture change and it entails broad participation across the organization, including marketing, strategy, clinical operations, and IT.
Leveraging CIO Expertise Across the SI Community
This discussion focused on the huge amount of legacy knowledge among SI C-Suite healthcare executives, including CIOs, and how the SI community can best be leveraged to serve “next generation” leaders, whether they are new/emerging CIOs, CEOs, other IT-centric C-level roles or Board members. The CIOs brainstormed about ways of serving as a talent pool for Board education programs, peer support for new CIOs, or serving as “change management” sounding board coaches as CIOs take on large-scale cultural change projects. This would not be meant to translate into a formal program or long-term coaching support, but more of an informal network of resources to help support one another, as first-time CIOs or CEOs, new-to-healthcare C-Suite executives, or new enterprise-level C-suite roles.
About the Sponsors
The Scottsdale Institute (SI) is a not-for-profit membership organization of prominent healthcare systems whose goal is to support our members as they strive to achieve clinical integration and transformation through information technology (IT). SI facilitates knowledge sharing by providing intimate and informal forums that embrace SI’s “Three Pillars:”
SI Affinity Groups offer a popular way to focus on a shared issue, topic or collective challenges. They can be title-specific or a mix of executive titles focused on single issues like Digital and Population Health, Innovation, Cybersecurity, Clinical Decision Support, Data and Analytics and others. Affinity Groups convene in a variety of ways including Dialogues, Summits, Ad Hoc Queries, Site Visits and Roundtables.
Impact Advisors is a nationally recognized healthcare consulting firm that is solving some of the toughest challenges in the industry by delivering strategic advisory, technology implementation and performance improvement services. Our comprehensive suite of digital health, clinical optimization and revenue cycle services span the lifecycle of our clients’ needs. Our experienced team has a powerful combination of clinical, revenue, operations, consulting and IT experience. The firm has earned a number of prestigious industry and workplace awards including Best in KLAS® for nine consecutive years, Healthcare Informatics HCI 100, Crain’s Chicago Business Fast Fifty, as well as “best place to work” awards from: Modern Healthcare, Consulting Magazine, Becker’s Hospital Review and Achievers.
For more information visit:
Dave Bensema, MD, FACP
Former CIO/CMIO at Baptist Health
David J. Bensema, MD, MBA, FACP, is the former Chief Information Officer and Chief Medical Information Officer for Baptist Health, and a board certified internist who, after 16 years of private practice in Lexington, became the Executive Director of Physician Services for Central Baptist Hospital and Medical Director of Baptist Physicians Lexington, Inc. in August 2006.
Bensema received a bachelor’s degree in biology from the University of Kentucky in 1982, followed by his medical degree in 1986. Bensema continued his training at UK, completing his residency in internal medicine in 1989 and his chief residency in 1990. He completed his MBA at Auburn University in May 2013.
Bensema has participated in the start-up of three life insurance companies and in 2004 became board certified in insurance medicine. From 2007 to 2017 he served on the e-Health Board for the Commonwealth of Kentucky. He is a past-president of the Lexington Medical Society and past President of the Kentucky Medical Association as well Delegate to the House of Delegates of the American Medical Association from Kentucky. He was a founding investor and Board Member for the Bank of Lexington from 2005 until its sale in 2018.
He and his wife, Dr. Marian Bensema, a pathologist, reside in Lexington and have two grown sons and daughter-in-laws, and three grandsons; Dr. Steve and Dr. Heather Harrell, J.D. and sons William Elliston (Eli), Theodore Lachlan, and Andrew Sebastian, and Dr. Michael and Lindsay Harrell and son, Franklin Cline.
Updated March 2019
VP of IT Operations and ACIO at John Muir Health
Mr. Hudson has over twenty-five (25) years of information systems experience of which more than 20 years have been focused in the provider healthcare industry. He currently serves as the IT Operational leader for John Muir Health in Walnut Creek, CA. His team is responsible for supporting all application functions, including Epic, technical infrastructure, and ITSM for two hospitals, a behavioral health hospital, urgent cares, physician practices and a large Community Connect install.
He is a healthcare IT Operations leader with advanced experience developing implementation, architectural, and operational strategies for electronic medical records systems, specifically with Epic and Cerner. Previously Mr. Hudson led VMware’s Healthcare Strategy Team where his team worked with healthcare clients enabling them to achieve their strategic outcomes through the implementation of VMware’s solutions.
Prior to working at VMware he led the Kettering Health Network technology team where he served as the CTO and provided technology leadership. During his tenure at KHN he served as the technical project director and architect for the system-wide Epic implementation and directly led the following teams: infrastructure computing, network and telecom, end user computing, integration and development, security, and support center.
Prior to his time at KHN he led the CTG Healthcare Solutions Advanced Technology Practice for five years, worked as a healthcare strategist with HealthLink, and spent time at Cerner where he led the Global Technology Practice.
Mr. Hudson has assisted the organizations that he has served by architecting systems and solutions that address their strategic, financial, patient safety, clinical systems, EMR and e-Health objectives. He has extensive leadership experience at recognized health systems in the areas of implementation, integration, technical, security, continuity planning, standards implementation (ITIL and ISO 27001), IT strategic planning, vendor management, contracting, and IT leadership. He has led both healthcare technology organizations as well as consulting practices and is a frequent speaker at healthcare leadership forums.
He currently serves on several industry and partner advisory boards including: AEHIT (founding board member) and MediQuant as Advisor to the Board.
CIO, Baptist Health
Tricia Julian is chief information officer for Baptist Health. In this role, she is responsible for leading and developing information technology structures across the system, including overseeing the continued implementation and refinement of Baptist’s electronic health record (EHR) system.
Julian joined Baptist in 2011 as Ambulatory IT director, where she built an Ambulatory IT team and led the implementation of Allscripts practice management and EHR systems in employed physicians’ practices. In that position, she also formed a governance committee with physician representation from all regions to guide the direction of IT.
In her position as executive director, she has helped lead the EHR implementation in each of Baptist’s seven hospitals and 250 ambulatory locations in Kentucky, which has included managing vendor relationships, remaining under budget and on schedule, and overseeing training of 14,000 employees across the state, among other efforts.
Julian has held leadership roles for electronic health record implementations in four different healthcare organizations dating back to 2004. Prior to joining Baptist Health, she served as chief operating officer and as director of operations for The Corvallis Clinic in Corvallis, Oregon, from 2007 to 2011. In addition, she served as director of information technology for the Welborn Clinic in Evansville, Indiana, and worked in managerial roles at the Arnett Clinic in Lafayette, Indiana.
Julian earned a bachelor’s degree from Purdue University and an MBA with healthcare specialization from Indiana Wesleyan University. She and her husband have three teen-age children. She is active in various ministries within her church community and enjoys running and tandem cycling.
Learn more about Baptist Health at BaptistHealth.com
Posted May 2019
SVP and CIO at Sharp HealthCare
Senior Vice President and Chief Information Officer, Sharp HealthCare
Ken Lawonn is the senior vice president and chief information officer for Sharp HealthCare. In his role he is responsible for continuing to move Sharp forward in the implementation of advanced technologies to support the transformation of healthcare through the Sharp Experience. He joined the Sharp team in February 2014.
Lawonn has over 35 years’ experience in healthcare technology leadership. Prior to joining Sharp, Lawonn served as the senior vice president for strategy and technology at Alegent Creighton Health in Omaha, NE. Under his leadership, Alegent was recognized as a leader in the deployment of technology to support integrated clinical care. Lawonn also served as the vice president and chief information officer for Banner Health and Lutheran Health Systems in Fargo, ND.
Lawonn received his bachelor’s degree in computer information systems from Moorhead State University in Moorhead, Minnesota and an MBA from the University of Nebraska. He is a member of the College of Healthcare Information Management Executives (CHIME) and a fellow in the American College of Healthcare Executives (FACHE).
SVP and CIO at Centura Health
Ken Lee serves as the Senior Vice President and Chief Information Officer at Centura Health providing strategic leadership for our use of technology across the system. Lee’s work focuses on driving growth, efficiency and disruption through aligned strategy, team development, technology, digitalization and consumer engagement.
Prior to joining Centura Health in October 2017, Lee served in chief information officer and chief IT architect roles in the public utility industry, leading technology focused business transformation at the New York Power Authority in White Plains, New York, Pacific Gas & Electric in San Francisco and Xcel Energy in Minneapolis. Prior to these roles, he founded and served as Chief Executive Officer at Bluewater Information Convergence, a venture capital funded technology services company based in Greenwich, Connecticut that worked across multiple industries and sectors. Lee’s understanding of entrepreneurship in technology differentiates Centura Health from other health systems in the industry.
Lee has a bachelor of science in computer engineering from Iowa State University. He and his wife live in Erie with their two children.
Posted May 2019
SVP and CIO at Houston Methodist
Ken Letkeman serves as Houston Methodist* Chief Information Officer and Senior Vice President, coming to Houston in 2018. His experience includes 30 years in healthcare technology, most recently serving as CIO at Vanderbilt University Medical Center, where he led their successful Epic implementation.
Letkeman’s core belief in effective, efficient and secure operations drives his executive leadership for a healthcare Information Technology Division comprised of nearly 600 employees and a 5 million annual budget – supporting nearly 24,000 employees in a .3 billion infrastructure comprised of eight hospitals, eight emergency care centers, one research institute, 120+ outpatient clinics throughout the Houston area and 15 international locations.
His healthcare IT experience also includes more than a decade consulting with large physician groups and serving as Chief Executive Officer at Marshfield Clinic Information Services, Inc., an IT company delivering and managing leading-edge products and services for healthcare providers. Before becoming CEO, Letkeman held the position of CIO at Marshfield. He is a native of Manitoba, Canada, and holds a bachelor’s degree in commerce from the University of Manitoba.
*U.S. News & World Report consistently ranks Houston Methodist in its annual “Best Hospitals” list, naming Houston Methodist Hospital No. 1 in the Houston metro area, No. 1 in Texas and an Honor Roll recipient.
Posted May 2019
Jonathan L. Manis
SVP and CIO, CHRISTUS Health
Jonathan Manis, a former clinician and veteran health care information technology leader, is the Deputy CIO, CHRISTUS Health, an international Catholic, faith-based, not-for-profit health system comprising 350 services and facilities, including more than 60 hospitals and long-term care facilities, 175 clinics and outpatient centers and dozens of other health ministries and ventures in the U.S., Chile, Mexico, and Colombia, with headquarters in Irving, TX. Previously Manis was the Senior Vice President and Chief Information Officer (CIO) for SutterHealth of Sacramento, CA, with more than 30 acute care hospitals, hundreds of primary care clinics and sites of care, and annual revenues in excess of B, one of the largest and most respected integrated health care provider organizations in the country.
Manis is a seasoned CIO with more than 25 years of IT leadership experience. Previous experience also includes Illinois-based Provena Health,where he served as System Vice President of Administrative Services and CIO. Prior to Provena, Manis was Director of Applications for Advocate Healthcare in Chicago and, before Advocate, he was Chief Technology Officer for Sterling Health of Miami, FL.
A native Floridian, Manis grew up on Cocoa Beach with America’s space program. After working summers at both NASA’s Kennedy Space Center and nearby Disney World, Manis enlisted in the US Navy and was trained as a licensed practical nurse. He served as a Hospital Corpsman on submarines and as a combat medic for the US Marine Corps before being selected to attend the US Naval Academy in Annapolis, MD. Parachute and SCUBA qualified, Manis was commissioned a Second Lieutenant in the US Marine Corps and was trained as an artillery officer. Manis served as a Forward Observer and Fire Direction Officer, and participated in combat operations in Panama and Haiti. During Desert Shield/Desert Storm, Manis served as a Tactical Fire Support Coordination Officer for coalition forces. Following graduate school at the US Naval Academy Postgraduate School in Monterey, CA, Manis was promoted and reassigned to the Pentagon in Washington, DC where he managed information systems for the Bureau of Navy Medicine. Manis accepted an early military retirement offer in 1994.
A decorated combat arms officer, Manis attended the United States Naval Academy and Auburn University. He holds a Master’s Degree in Computer Science/ Information Systems Management from the U.S. Naval Academy Postgraduate School in Monterey, CA, and he has completed continuing graduate education coursework at Stanford University, UC Berkeley and the University of Michigan. Manis is a regularly featured speaker regarding technology and information systems management and he has authored multiple professional articles on the topics of information technology management and support function leadership. He currently serves as a member of Epic’s Department of Defense EHR Advisory Council.
Jon Manis and his wife, Bobbi, make their home in Granite Bay, CA. With two school-aged children, they enjoy skiing, scuba diving, sailing, and family travel. He has yet to master the guitar.
Updated November 2019
Kathryn McClellan CHCIO
SVP and CIO, Froedtert Health Inc.
An outstanding senior level executive with over 20 years’ experience in nursing, healthcare operations and information technology that spans the provider, vendor and consulting sectors. She has vast experience in operations management, strategic planning, process redesign, information system design/implementation and technology solutions that enhance patient-centered care and clincial outcomes. Excels in a complex, fast-paced environment where leadership, change, and large-scale project implementations are required.
Posted May 2019
Patrick J. O’Hare
Former SVP Facilities and CIO at Spectrum Health System
Healthcare Executive and Former Senior Vice President of Facilities and Chief Information Officer, Spectrum Health
Patrick retired as the senior vice president of facilities and chief information officer at Spectrum Health, a billion not-for-profit integrated health system based in West Michigan. Patrick has extensive experience acquiring, developing and implementing appropriate information technologies to ensure optimal performance in complex organizations and on the benefits and challenges of statewide health information exchanges.
Patrick was responsible for strategic and operational information technology, as well as health information management for the system’s hospitals, health plan, multispecialty physician group and post-acute health programs, including skilled nursing, long-term acute, rehabilitation, home and residential care. He was also responsible for organization-wide facilities and real estate, which included construction, development, support services, facility presentation and security.
Patrick joined Spectrum Health in 1997. Before joining Spectrum Health, he was vice president, information and technology management, for Trinity Health in Livonia, Michigan. Patrick earned his bachelor’s degree from Ferris State University and a master’s degree from Western Michigan University.
Patrick belongs to the Healthcare Information and Management Systems Society and the College of Healthcare Information Management Executives. He is the treasurer of Great Lakes Health Connect, a member of the Ferris State University College of Business Advisory Committee, a Board Member of Scottsdale Institute, and a founding member and past vice-chair of Michigan Health Information Network Shared Services.
Updated December 2018
Andrew Rosenberg MD
CIO, Michigan Medicine; Advisor, Scottsdale Institute
Andrew Rosenberg, M.D. is the CIO for Michigan Medicine (University of Michigan Health System and University of Michigan Medical School). From November 2017 to August 2018 he also served as the interim Vice President for Information Technology and Chief Information Officer for the University of Michigan. Dr. Rosenberg is a tenured Associate Professor of Anesthesiology and Internal Medicine at the UMMS.
Previously, he was the inaugural Chief Medical Information Officer for the University of Michigan Hospitals and Health Centers. (June 2010-January 2016). In 2013 he created the role of the Executive Director of Information and Data Management for the U of M Medical Center Information Technology group.
Dr. Rosenberg has an undergraduate degree in Biology from the University of Michigan. He then attended Johns Hopkins Medical School where he completed a residency in Internal Medicine. Dr. Rosenberg also completed a fellowship in Multidisciplinary Critical Care Medicine at the George Washington Medical Center. Subsequently, he was a Robert Wood Johnson Fellow at the University of Michigan Medical School, where he focused on Health Services Research and Bio-Informatics. He then completed a residency in Anesthesiology at the U of M. Dr. Rosenberg is also board certified in Clinical Informatics.
Updated December 2019
Former CIO at St. Joseph Health
Bill Russell has served on executive teams in healthcare, higher education and Fortune 500 consulting practices. Bill’s work usually starts when things stop working. As Chief Information Officer for St. Joseph Health, a 16 hospital billion system, he rapidly accelerated the diffusion of new IT strategies and methods, while also enhancing organization stability and improved IT performance. Said another way, Bill lead the effort to insource IT after 10 years, address an aging infrastructure where 50% of clinical workstations were deemed end of life and consolidated 9 instances of the EHR in 24 months. This was accomplished by adopting emerging models like cloud, agile development and investing in two successful startups.
Bill is currently the President and CEO of Health Lyrics an IT advisory company that helps health systems clarify their IT plans. Bill is also the creator and host of This Week in Health IT a podcast designed to develop the next generation of Health IT leaders.
Bill has a degree in Economics from Moravian College and has attended courses at Harvard but considers one of his greatest accomplishments to be the transition of two of his three children to self-sustained tax-paying citizens. His teenage daughter continues to keep him humble.
Updated January 2019
Marcus B. Shipley
SVP and CIO at Trinity Health
As Chief Information Officer, Marcus B. Shipley leads Information & Technology Services (ITS), providing direction and oversight for information technology that supports CHE Trinity Health’s strategic imperatives for improving quality of care, patient safety and financial performance. He is responsible for developing and implementing information system strategies across CHE Trinity Health, one of the nation’s largest Catholic health care systems. Shipley joined CHE Trinity Health, which operates 82 hospitals and 770 clinics in 21 states and has revenues of about .3 billion, in April 2012.
Prior to joining CHE Trinity Health, Shipley worked for CIGNA, a health services organization, where he served most recently as Vice President Information Technology, IT Infrastructure and Operations. He joined CIGNA in 2008 as Vice President Information Technology, Architecture, Sourcing and Business Management.
Shipley’s career spans 20 years in information technology across multiple industries, including 12 years in executive-level positions leading solution delivery, infrastructure services and enterprise architecture. He has served at Fidelity, where he was Chief Information Officer of its HR Services; Claims Desk Corporation, where he was Chief Technology Officer; and United Services Automobile Association, where he began his career as a programmer/ systems analyst.
Shipley earned both an MBA and a BBA in Information Technology from the University of Texas at San Antonio.
Updated December 2018
Mary Alice (Annecharico) Simpson, MS, RN
Former SVP and CIO at Henry Ford Health System
Mary Alice (Annecharico) Simpson, MS, RN retired in October 2017 as Senior Vice President and Chief Information Officer for the Henry Ford Health System, where she was responsible for the strategic planning and delivery and support of its integrated delivery systems including Project Helios revenue cycle, electronic health record, physician and patient portals, as well as IT improvement services across Henry Ford since 2011. At the core of these efforts is the imperative to improve efficiency and business alignment, reduce costs, and enhance information integration within the hospital and ambulatory environments.
With an appreciation for the complexities at the organizational level, Mary Alice played a major role in fostering the organizational capability needed to extract greater value from IT investments. She is widely recognized for her ability to transform information technology services into highly effective, cross-disciplinary teams responsible for using technology resources to improve services and realize the strategic goals of the organization.
Mary Alice is a registered nurse with an extensive critical care and nursing leadership background and more than 20 years in transforming clinical and business environments through the uses of technology. In her previous roles as Chief Information Officer at the University of Pennsylvania School of Medicine and University Hospitals of Cleveland, she collaborated with academic colleagues, peer institutions and industry leaders on the interpretation of privacy and security and clinical research standards for academic organizations.
Mary Alice has been actively engaged in national efforts to create a sustainable, secure, statewide health information exchange (HIE), offering interoperability between regional and national health information networks to provide access to clinical data and improved, measurable health outcomes.
A Fellow in the Health Information Systems Society (HIMSS), she serves as Editor for the peer reviewed Journal of Health Information Management, the digital publication of HIMSS. Mary Alice is a nursing graduate from St Vincent’s Hospital, NYC, and holds a BS in Health Care Administration from St. Joseph’s College, and an MS in Organizational Dynamics from the University of Pennsylvania.
Mary Alice is married to Bob Simpson, a retired City Manager and former Air Force Colonel (retired after 26 years of service). They reside in Grosse Pointe Shores with their dog Molly and enjoy gardening, cooking, and entertaining. Mary Alice has 2 grown children and 4 grandchildren living in VA and Bob has 3 sons and 3 grandchildren living on the east coast.
Patricia C. Skarulis
SVP and CIO at Memorial Sloan Kettering Cancer Center
Patricia Castel Skarulis is the Senior Vice President and Chief Information Officer at Memorial Sloan Kettering Cancer Center where she oversees all computing and communications for the clinical and research enterprise. Prior to joining Sloan Kettering, Pat served in a similar capacity as Vice President and CIO at Rush University Medical Center in Chicago where she was also an Assistant Professor in the Department of Health Systems Management. Prior positions include: Vice President for Information Systems and Vice Chancellor at Duke University where she was also Professor of the Practice of Computer Science; Director, Administrative Systems at Princeton University; Assistant Director, Academic Computing at Rutgers University, and Associate Member of Technical Staff at Bell Laboratories. She received her M.A. and B.A. in Mathematics from St. John’s University in New York, and attended the Institute for Educational Management, an executive program for higher education at Harvard.
Pat is very active in the Healthcare community and was named the 2008 CHIME-HIMSS John E. Gall Jr. CIO of the Year. She is a charter member of CHIME, has served as its chair and she is an active member of HIMSS having spoken at many of its national conferences. Additionally, Pat serves as a member of the Healthcare Sector Coordinating Council to advise the Departments of Homeland Security and Health and Human Services on matters relating to healthcare critical infrastructure. Pat is a member of HISEA, the Health Information Systems Executive Association and has served as its Chair. She is a member of the American Association of Medical College’s Group on Information Resources serving on the GIR Board for three years. In 2009, she was inducted into CIO Magazine’s CIO Hall of Fame.
She has held several leadership positions within the Society for Information Management (SIM) and has served on the Board of Directors for EDUCAUSE (a higher education technology consortium), the Triangle Universities Computation Center (TUCC), and the Research Triangle Institute in North Carolina.
She lives in Manhattan and serves on the Board of METRO, the Metropolitan New York Library Council. She is also a member of the Board of Trustees for St. John’s University in New York.
Posted May 2019
Bruce D. Smith
Former SVP of Information Services and CIO at Advocate Aurora Health
Bruce D. Smith is the former Senior Vice President of Information Systems and Chief Information Officer for Advocate Health Care based in Oak Brook, Illinois. Advocate was formed in 1995, through the combination of EHS Health Care and Lutheran General HealthSystem (LGHS). Both organizations were founded by churches – LGHS in 1897 by a predecessor church of the Evangelical Lutheran Church in America and EHS in 1906 by a forerunner of the United Church of Christ.
With a staff of 300 and an operating budget of million, the Division is responsible for providing a corporate network of information technology to Advocate. The Division supports a metropolitan-area computer/terminal/printer network of financial and clinical applications that have been integrated to share information throughout the organization. The Department has a centralized/decentralized structure which provides economies of scale and standardization, while staying close to the customers that we serve.
Prior to becoming Senior Vice President Information Systems and Chief Information Officer for Advocate, Mr. Smith was Vice President and Chief Information Officer for Lutheran General HealthSystem. Mr. Smith is a member of Health Information Management Systems Society (HIMSS), the HIMSS Chicago CIO Roundtable; and the Scottsdale Institute. Mr. Smith received his Bachelor of Business degree from Western Illinois University and his MBA degree from Loyola of Chicago.
SVP and CIO at BayCare Health System
Tim Thompson currently serves as Senior Vice President and Chief Information Officer for BayCare Health System (BayCare) in Clearwater, Florida. His responsibilities include leadership of the technology planning and operations for the system-wide Information Services and Clinical Engineering operations.
Tim has over 35 years of experience in health care administration and information technology. Prior to joining BayCare in 2010, he served as Senior Vice President and Chief Information Officer for The Methodist Hospital System in Houston, Texas. Prior to working at Methodist, Tim was the CIO and Senior Vice President at the Adventist Health System in Orlando and Palmetto Health in Columbia, South Carolina. In addition he has held senior management positions at The Cleveland Clinic, Dynamic Healthcare Technologies, Inc., and Proctor Healthcare Incorporated.
Tim earned a bachelor’s degree in management from the University of Illinois. He is a member of the College of Healthcare Management Executives (CHIME) and Healthcare Information and Management System Society (HIMSS).
SVP and CIO at Avera Health
Current Role: Jim Veline is the Senior Vice President and Chief Information Officer at Avera Health, Sioux Falls, S.D., where he oversees the health systems’ IT services. Avera is a regional health network comprised 16,000 employees and 900 employed physicians serving more than 300 locations in 100 communities throughout southeastern South Dakota and areas of four surrounding states. Avera serves a geographical footprint of 72,000 square miles and 86 counties. Avera’s IT departments also serve 7 independent operations.
Education: Jim holds a master degree in business administration, a master degree in the arts both from the University of Nebraska, and a certificate in healthcare administration from the University of Minnesota.
Background/Service & Affiliations:Jim’s experience includes 9 years of service at the Nebraska Methodist Health System followed by 13 years of service at the Nebraska Health System, Omaha NE. Jim served on the Most Wired Editorial Board for 8 years, as well as the Verizon Wireless Advisory Board for 4 years and the Technical Advisory Board at Dakota State for 2 years. Jim has been a member of both HIMMS & CHIME for 15 plus years.
Accomplishments: Jim has been instrumental in the development of Avera’s telemedicine program Avera eCare”
Joel L. Vengco
SVP and CIO, Baystate Health
Mr. Vengco is the Senior Vice President of Information & Technology and Chief Information Officer at Baystate Health, one of the largest health systems in Massachusetts serving the western half of the state. The health system has five hospitals, over ninety medical practices, a commercial health plan, and is one of the largest employers in Massachusetts with over twelve thousand employees. In his role, Mr. Vengco oversees the technology vision, strategy, and operations for the entire health system. He also holds the position of Chief Information Officer for the Pioneer Valley Accountable Care Organization, the ACO for western Massachusetts. Mr. Vengco is a co-founder of the Pioneer Valley Information Exchange (PVIX), western Massachusetts’s regional health information exchange platform and is the founder of TechSpring, Baystate Health’s technology innovation center.
Prior to Baystate, Mr. Vengco was Vice-President and General Manager of one of the four global businesses that make up GE’s .58B Healthcare IT business unit. Prior to GE, he served as Director of IT and Chief Applications Officer at Boston Medical Center (BMC) where he oversaw various enterprise HIT applications and technologies. Earlier in his career, Mr. Vengco was a Senior Medical Informaticist at Partners HealthCare, where he led projects such as the enterprise medication terminology architecture and medication web services development. He was also a co-founder and senior manager of the SunClinical Data Institute, a division of Eclipsys Corporation, whose mission was to develop an integrated clinical and financial national data warehouse for analytics.
In 2010, Mr. Vengco was named one of the Top 25 Clinical Informaticists by Modern Healthcare. That same year he was also named one of the Top 25 Information Managers by Information Management. Mr. Vengco has been named one of the 100 CIOs To Know by Becker’s Hospital Review every year since 2012.
Mr. Vengco is a senior fellow at Boston University’s Health Policy Institute. He holds an undergraduate degree from Boston College and has Masters degrees from Harvard University and Boston University School of Medicine.
CIO at Stanford Health Care
Eric has over thirty years of experience in leading hospital operations and information systems management functions. He is the recently appointed Chief Information Officer at Stanford Health Care (SHC). At SHC Eric’s responsibilities include all information technology functions, information security and biomedical engineering. Eric’s role is to develop and execute strategies that leverage technology to support the three missions of SHC. He also closely collaborates with leaders at the Stanford School of Medicine, Stanford University and Stanford Children’s Hospital in the execution of those strategies and to support enterprise technology needs. He manages a staff of over 600 with capital and operating budgets more than 0M annually.
Prior to SHC Eric served as the Vice President and Chief Information Officer of the University of Chicago Medicine since 2001. His responsibilities at UCM include all information technology functions, biomedical engineering, information security and the call center. Eric had a staff of over 300 with capital and operating budget responsibilities in excess of M annually.
Eric was a member of the Senior Management Group and worked with the UCM Board of Trustees to execute the business strategies of the organization. He had leadership responsibility for the T-2 program whose focus was to transform how UCMC functions and drives operational improvements in the following areas; supply chain and administrative management, clinical care delivery, patient and physician access. He also provided technology services to the Biological Sciences Division (BSD) of the University.
Eric has been honored to receive the John E. Gall CIO of the Year award from CHIME/HIMSS and the Executives Club of Chicago/SIM/AITP CIO of the Year award. He and his team have been recognized with numerous awards including; CIO100, Most Wired, Information Week Elite 100, CHEF Innovation and SIM/AITP Most Effective Team.
Before UCM, Eric was the Vice President and Chief Information Officer for the Saint Raphael Healthcare System in New Haven, CT. At SRHS, he was responsible for the information technology, supply chain management, process re-engineering, benchmarking and decision support functions. Eric also worked at the JCAHO developing clinical outcome measurement systems, Northwestern Memorial Hospital as a Director in their IS Division, University of Nebraska Medical Center as Assistant Director in Information Services and William Beaumont Hospital as Manager of Information Services.
Eric is also a former Director for TeraMedica. They were a Milwaukee based company that is now part of Fuji Medical Systems that marketed software designed to connect and manage the clinical image content infrastructure of a modern healthcare system.
Eric has been an advocate for innovation in the healthcare industry. He speaks about these topics in industry and technology conferences and meetings. He has written articles for trade publications about technology innovation and adoption. Eric and his organizations have also been featured in publications in recognition of their accomplishments. Eric has been an early adopter of new medical and information technologies. He frequently works with his vendor partners and new entrants to market to understand how their offerings can be of value to his organization.
As a member of customer/technology advisory groups, Eric has guided new companies with their product offerings, market analysis and positioning and with their business planning. He has educated new company’s executive teams on how to navigate the healthcare market with a specialty in helping emerging companies work synergistically with more established healthcare companies.
Eric is a Fellow in the Healthcare Information and Management System Society and Fellow of the College of Healthcare Information Management Executives (CHIME). He has chaired the fall forum planning committee, been chair of the CHIME Foundation (vendor group), Treasurer of CHIME and a member of the CHIME Board of Trustees. He served as the founding Program Director for the CHIME Healthcare CIO Boot Camp, a program that trains the next generation of CIO’s.
Eric earned his MBA from the Advanced Management Program, Broad School of Management at Michigan State University and his BS in Business Studies at the State University of New York College at Buffalo, Buffalo, NY.
Updated December 2018
Not pictured: Dwayne McNeil, AVP, Information & Analytics Services at Atrium Health
Sponsors - Impact Advisors
COO at Impact Advisors
Todd Hollowell is the Chief Operating Officer at Impact Advisors, and he joined as a member of the senior management team in 2007 when the firm was founded. Todd has more than 20 years of healthcare information technology experience, and he has in-depth knowledge and experience with technology infrastructure solutions, both as a consultant and former Chief Technology Officer at a large academic medical center. He currently oversees the business operations at Impact Advisors, but he spends the majority of his time assisting provider organizations, including academic medical centers, community and pediatric hospitals, and integrated delivery networks, with strategic and technology initiatives.
Prior to his role at Impact Advisors, Todd was the Executive Director and Chief Technology Officer (CTO) at the University of Chicago Medical Center (UCMC). In that role, Todd was responsible for ensuring UCMC’s Information Services technology and clinical engineering teams appropriately developed and maintained UCMC’s technology infrastructure and biomedical solutions. He also was responsible for establishing and communicating UCMC technology standards and identifying new technology solutions for future UCMC needs.
Prior to joining UCMC, Todd served as vice president of consulting services at Doculabs, a technology research and consulting organization. Before Doculabs, Todd spent several years with First Consulting Group as a practice director in the advanced technologies group and delivered technology-related projects for numerous academic medical centers, integrated delivery networks, and community hospitals. He started his career at Accenture (formerly Andersen Consulting) engineering technology solutions for clients in various industries including healthcare, financial services and insurance, retail, and manufacturing.
Todd has a master’s of science degree in information and communication sciences and a bachelor’s of science degree in management from Ball State University. He also attended The Chicago Management Institute at The University of Chicago Booth School of Business. Todd has written articles in assorted publications and has presented at a number of technology conferences covering a variety of topics.
President and Co-Founder, Impact Advisors
Andrew’s extensive experience working with academic hospitals, integrated delivery networks (IDNs), community hospitals and physician group practices enables him to serve as a strategic advisor to many of the industry’s leading Executives. He has in-depth knowledge of and experience in implementing and optimizing clinical systems with a focus on physician-centric applications, including computerized physician order entry (CPOE) and clinical documentation. Andrew has worked on benchmarking efforts with several leading IDNs and community hospitals and has helped them prepare for HITECH’s Meaningful Use and Health Information Exchange (HIE) requirements. Prior to founding Impact Advisors, Andrew was a Vice President with a large healthcare consultancy and managed the Midwest Region. Andrew frequently presents at industry conferences and seminars.
Posted May 2019
CEO at Impact Advisors
Peter specializes in IT assessment and strategic planning, IT organizational design and IT governance modeling, serving as a trusted advisor to numerous industry-leading CEOs and CIOs. Prior to founding Impact Advisors, Peter was a Vice President at a large healthcare consultancy with national responsibility for managing the Advisory Services practice.
Posted May 2019