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SI 2019 CIO Summit – Enabling the Future: Self-Service, SaaS, Mobility, Cloud

October 23 - October 24

Hosted by CHRISTUS Health and sponsored by Impact Advisors, the SI 2019 CIO Summit focuses on the health system “CIO of the Future” and the adaptations required given the accelerating pace of digital transformation.

The Summit addresses critical issues such as increasing consumer expectations for self-service, competing for talent, security in a cloud-based environment, developing and managing partnerships and collaborations, and the role of the CIO in supporting next generation virtual care models, advanced analytics, and a remote workforce. CIOs will share case studies about what’s working and what’s not, lessons learned, and insights from other industries.

In the spirit of collaboration, we invite our CIOs to join our CISOs for the CISO Summit.  The CISO Summit begins immediately after the CIO Summit concludes – same day, same place. Correspondingly, CISOs are invited to attend day two of the CIO Summit.  We hope you can join us for both summits.  Go here to see the CISO Summit agenda. When you fill out your registration, you will be given the opportunity to sign up for all available events.   No need to sign up for two different summits.

If you’re not familiar with SI, please be assured that there is no selling or marketing at SI meetings.

The CISO Summit takes place at the Hyatt Regency San Antonio Riverwalk in the Chula Vista Conference Room – Hotel Main Floor.

Hyatt Regency San Antonio Riverwalk
123 Losoya St
San Antonio, TX 78205

Wednesday, October 23, 2019

Summits meet at the Hyatt Regency San Antonio Riverwalk in the Chula Vista Conference Room – Hotel Main Floor.


2:00 pm Welcome – Janet Guptill, Executive Director, Scottsdale Institute
2:15 pm Introductions, Overview & Objectives of the Summit – Lydon Neumann, VP, Impact Advisors, Moderator
Overview of theme topics and introductions of all participants.
Roundtable discussion of these topics among Member participants.

  • How will our IT systems look in the future?
  • What are the implications of less geo-centricity?
  • How does it change the way we staff and manage the IT function?
  • How will we manage through that transition?
  • What are the implications of our business moving to the cloud?
  • Who are our new partnerships/collaborations?
  • Why will we be competing for talent in a new way?
  • How will security in a cloud-based environment be different?
  • What will our CIO role look like in the future? How do we prepare?
2:45 pm Keynote: Shez Partovi MD – Worldwide Lead: Healthcare, Life Sciences, Genomics Amazon Web Services

  • Clinician/caregiver response to key trends – consumerism, retail, genomics, AI/ML
  • Decision to move to the cloud used to be about cost savings but now it is more about experimentation – how to quickly scale up or close down based on insights
  • Key concepts – cloud computing, artificial intelligence and machine learning to improve clinical and operational processes
3:30 pm Break
3:45 pm Case Study – CHRISTUS Data Center – History and Evolution – Lynn Gibson, VP & CTO, CHRISTUS

  • CHRISTUS Data Center Evolution – redefinition with a shift to the cloud, SaaS
  • Future State Vision – excess capacity as future revenue stream
  • Discussion of other Data Center Evolution strategies
  • Disaster recovery/cybersecurity implications over time
4:30 pm Digital Transformation – Mark Lantzy, CIO, IU Health

  • Business Model Evolution – impact on IT?
  • Telehealth, Consumer Apps, Wearables – how does IT support this shift?
  • Self-service – role of ML/AI expertise? Role of Interoperability to make this shift?
5:15 – 5:30 pm Key Learnings/Overview of next day’s activities – Lydon Neumann, VP, Impact Advisors

  • Cloud Computing – where to draw the line?
  • Co-development Strategies – lessons learned to date?
  • Off-shoring – implications for contract management? Security?
6:00 pm Depart from Hyatt Regency lobby for Reception and Dinner

Volume II at Charles Court
205 North Presa Street
San Antonio, TX 78205

Catered by Boudro’s. Venue located .6 miles from hotel, on the street level next to Zinc Bistro.

6:30 pm Welcome Reception and Dinner
8:30 pm Depart for Hyatt Regency


Thursday, October 24, 2019


8:00 am Continental Breakfast
8:30 am Welcome – Janet Guptill, Executive Director, Scottsdale Institute
Recap of previous day discussions – Lydon Neumann, VP, Impact Advisors
8:45 am Structuring Innovation and IT Structures of the Future – Joel Vengco, SVP & CIO, Baystate Health

  • What are examples of the CIO’s role in supporting innovation?
  • What does it mean to become more consumer-centric in our business strategy?
  • What are new internal and external partnerships the CIO must forge?
  • What are lessons learned to date in this process?
  • How do we commercialize IT intellectual property (IP)?
  • What are new examples of build vs. buy vs. invest? John Muir example – Jon Russell, former CIO, John Muir Health – “smart-sourcing to Optum”
10:00 am Break
10:30 am Evolution of the CIO Role – Jon Manis, SVP & CIO, CHRISTUS

  • Care Delivery Transformation – this is the work of today’s health system (lines between IT and Operations are blurring); how do we need to change the way IT is structured to support this change? How do we think and act digitally?
  • What are examples of Disruptive Business Models and how can we learn from them? What is working and what is not?
  • What are examples of new Reporting Structures and Roles – Digital Health, Patient Journey, Innovation/Disruption – How does today’s CIO relate to these new roles? Where do they report and where does the CIO report? How are other IT-related reporting structures changing?
Noon Lunch
1:00 pm Next Generation Workforce – Tricia Julian, CIO, Baptist Health

  • How do we attract and manage a virtual workforce?
  • What new skills must we teach our existing workforce?
2:00 pm Wrap-up, Conclusions and Next Steps
2:30 pm Break – End of CIO Summit – CIOs invited to stay for CISO Summit
3:00 pm Commence with CISO Summit – CIOs invited to participate
Welcome – Janet Guptill, Executive Director, Scottsdale Institute

“Cyber Breakout Room” exercise – Raj Mehta, Partner, Deloitte | Breakout Room Exercise:  Medina Conference Room – 2nd Floor Ballroom Level

To foster awareness, Deloitte has developed a learning experience in the form of an escape room game. The game is set up for a maximum of six to eight participants. Participants will be dared to solve seven challenges within 20 minutes to complete the game. In the scenario, participants are asked to unlock a laptop that is infected with ransomware to safeguard important company data.

3:45 pm Break
4:00 pm Overview – Next Generation Cybersecurity: Trends and Issues – Raj Mehta, Partner, Deloitte
Moderated discussion of implications:

  • Identity Management – beyond passwords, consumer connectivity
  • Biomed devices – beyond network segmentation – how to leverage the data from biomed utilization, asset tracking
  • Cloud security – next level of technical architecture – Google, Azure, AWS tools, how to integrate
5:00 – 5:15 pm Recap and adjust next day’s agenda as needed
5:45 pm Depart from Hyatt Regency lobby for private tour of the Alamo

The Alamo
300 Alamo Plaza
San Antonio, TX 78205

Exit the Hyatt Regency and just go across the walkway.

7:15 pm Reception/Dinner

Hyatt Regency’s Garden Terrace
123 Losoya St
San Antonio, TX 78205


Hyatt Regency San Antonio Riverwalk
123 Losoya St
San Antonio, TX 78205

Hotel (210) 222-1100 | Reservations (888) 591-1234 – Please reference group code “G-Dale”

We are sorry to say that due to high demand our room block has filled and the rate of $209 per night is no longer available. We were able to secure a limited number of rooms at a newly negotiated price of $229 per night for reservations made prior to Monday, October 1, 2019 or until capacity is reached. Individuals are responsible for all room charges, surcharges and taxes, as well as all travel expenses.

Book your Scottsdale Institute group rate

If you have any trouble securing a room, please contact Cindy Mendel at cmendel@scottsdaleinstitute.org

Fly into San Antonio Airport (SAT)It is nine miles to the hotel.

Super Shuttle, taxi, Uber and Lyft are available; estimated $14-18 for rideshare.

Parking at hotel is $31/night + tax for self-parking, $43/night + tax for valet parking.


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Hyatt Regency San Antonio Riverwalk