The Baycare Story: Empowering Patients Post-discharge to Improve Care Transitions

Amy Cain, MSN, RN, Director of Quality East Region, BayCare Health System. BayCare connects individuals and families to a wide range of services at 14 hospitals and hundreds of other convenient locations throughout the Tampa Bay and West Central Florida regions. They were facing a challenge common to most, if not all providers, which was the need to stay connected with patients in a way that meaningfully informs, engages and drives action. Amy shares how they were able to improve care transitions by empowering patients post-discharge with a personalized patient centric experience that effectively delivered results for both patients and the organization.