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The Value of Operational Benchmarking
May 14, 2014 @ 1:00 pm - 2:00 pm CDT
Dave Davis, Assistant Vice President, Operational Excellence at Wake Forest University Baptist Medical Center, and Kevin Sheeran, National Director Operational Improvement, Truven Health Analytics. This session shares and discusses current industry trends on productivity, utilization and expenses, and the attributes of a useful operational benchmarking program will be described. Dave and Kevin also outline the processes employed to address operational challenges and results achieved.