WEBINAR 2026 | Leveraging AI to Optimize the Patient Journey Under HR-1

Nabil Chehade, MD, MSBS, Senior Executive Vice President and Chief Clinical Transformation, Innovation & Strategy Officer; Susan Mego, Vice President of Payer Strategy, Managed Care and Operations; and Brian Kovach, Vice President of Enterprise Innovation, Ventures, and Partnerships, The MetroHealth System. HR-1 increases the likelihood that patients will experience coverage disruptions, delays in accessing care, and fragmented navigation across the healthcare system.  Health systems can proactively remove barriers by embedding AI agents throughout the patient journey, from insurance enrollment and appointment scheduling to referral management, financial assistance, and follow-up. This allows the health system to improve continuity of care, and reduce avoidable emergency department utilization and uncompensated care.