Marcelo Zottolo

In February 2011, Marcelo began his career with Lee Health in the role of process improvement engineer with the Lean Transformation Office.  Four years later, he accepted the role of System Director in the Process Analytics department.  During the last seven years he has led the Process Analytics team, which currently goes by the name “Analytics Center of Excellence” (ACE).

In August 2018, Marcelo Zottolo was promoted to Vice President of Data Analytics and Continuous Improvement at Lee Health.  In his expanded role, Zottolo is responsible for utilizing data, analytics and business and clinical intelligence strategies to enhance decision-making in quality improvement.  He will also oversee a specialized analytics team that will work to develop data-driven initiatives to provide system-wide support for operations and the continuous improvement of Lee Health’s strategic priorities.

Before joining Lee Health, he worked as a consultant for PMC, an operations improvement consulting firm in Dearborn, Michigan. Part of his responsibilities included developing discrete-event process simulation models for clients in the automotive, health insurance and healthcare industries seeking to improve the efficiency of their operations.

Zottolo holds a bachelor’s and master’s in Industrial and Systems Engineering from the University of Michigan-Dearborn and a master’s in Health Informatics from the University of South Florida.

Bio posted January 2022

      Jamie Nelson

      Jamie Nelson is a health care information technology executive, with extensive experience in leading information technology strategy and operations in the provider setting.  She has deep domain expertise in health information technology systems including clinical, business, analytics, digital, technical infrastructure and cybersecurity. Her unique background which includes hospital administration, hospital operations, outsourcing and management consulting allows her to approach information technology challenges from multiple perspectives. Unique to Jamie’s background, she also built the Lean Operations Improvement function for all hospital operations, in addition to her CIO function in a prior role This allows her to drive value from information technology, improving the patient experience, clinical care, hospital operations and financial management

      Jamie currently serves as Senior Vice President and Chief Information Officer at Hospital for Special Surgery in New York City, New York. HSS and academic medical center, specializing in orthopedic surgery and musculoskeletal medicine, and is seen as the world leader on musculoskeletal care. Jamie has held this position for eight years and is a member of the Chief Executive’s senior Executive Leadership Council. Her accomplishments at HSS include developing and implementing an IT Strategy in support of the HSS strategic roadmap, and most notably led the Hospital’s decision and implementation process to install Epic across impatient and ambulatory settings for all clinical and revenue cycle applications. Based on these efforts, HSS has been recognized by Epic as in the top six percent of successful EMR implementation. Under her leadership, HSS has been awarded at HIMSS level 7, a recognition achieved by five percent of hospitals in the U.S. and the prestigious HIMSS Davies Award.

      In her 8-year tenure at HSS, Jamie completely rebuilt the IT function, doubling the number of staff and creating key leadership positions including CMIO, CTO, CISO and VP Applications and VP Data Science and Analytics. Another major area of her focus and accomplishment was the complete re-architecting of HSS’s technical and security infrastructure, including a new data and voice network, establishing a network operations center, moving to an off-site data center, and implementing a world class cybersecurity program. Most recently, Jamie’s achievements include also building a strong HSS-wide analytics team; developing the Digital Transformation plan and upskilling the IT department to build and support digital and cloud computing initiatives. Jamie is a nationally recognized healthcare IT leader including the following distinctions: Becker’s Top IT Healthcare Female Leaders 2020, Crains New York Notable Women in Healthcare 2019, 2020, Women to Know in Health IT – 2019, Becker’s Hospital Review, Female Health IT Leaders to Know – 2018 Becker’s Hospital Review, 2018 Most Powerful Women in HIT-Health Data Management.

      Jamie has a Master’s in business administration from Cornell University, with a concentration in health administration.  She received a Bachelor of Arts degree from the University of Pennsylvania and spent her junior year at the University of Edinburgh, Scotland.

      An active member in her community, Ms. Nelson was recently appointed to the NYC Advisory Board of The Devereux Foundation, a nonprofit behavioral health organization that operates programs and services in 11 U.S. states, working with children and adults with developmental disabilities, emotional and behavioral disorders, and mental illnesses.  She is a major donor to the New York City Ballet and supports WiTNY (Women in Technology and Entrepreneurship in New York), by offering internships to CUNY undergraduate students during their winter breaks at HSS.

      Posted April 2020

      Tales from New York: HSS Shifts Mission to Respond to COVID-19

      Jamie Nelson, CIO, Hospital for Special Surgery (HSS) shares the unique response of the Hospital for Special Surgery to the ...
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          Lance Millburg MBA, CLSSBB

          Lance C. Millburg MBA, CLSSBB

          System Director, Decision Sciences | Memorial Health System

          Lance Millburg has over 15 years in healthcare information technology and operations improvement. He currently serves as the System Director of Decision Sciences for Memorial Health System in Springfield, IL. In this role, Lance works closely with executive leadership to establish the data and analytics strategy for the health system, and with his team to execute the tactics required to accomplish the strategy. He leads a dedicated team of data scientists and data engineers that work hard every day to turn information into actionable insights, in order to support the mission of improving the lives of the communities served.

          Prior to his time in Decision Sciences, he served several roles in both Operations Improvement and Information Services. During this tenure, he was an instrumental part of the team that earned Memorial Medical Center the American Hospital Association’s Quest for Quality prize in 2016.

          Lance earned his bachelor’s degree in Business Administration, as well as his MBA from the University of Illinois in Springfield. He is a certified Lean Six Sigma Black Belt. He makes his home in central Illinois with his wife and four children.


          Posted December 2019

              2004 Spring Conference

                  2006 Spring Conference

                      Improving the Bottom Line

                      Kent Giles, Regional VP, Conifer Health. With the trends in supply chain cost inflation, cost shifting from employers to employees, cuts in Medicaid and Medicare reimbursement, and ARRA requirements that add significant IT costs, hospitals must find additional ways in which to improve margins. A well designed Margin Improvement Program can help hospitals take a strategic and well orchestrated approach to sustainable financial operations improvement. Kent describes the broad financial benefits from using such methodologies and includes University of Mississippi Medical Center’s results as an example of an organization that took a comprehensive approach to this challenge.