David Betts

David Betts

David is a Principal in Deloitte Consulting’s Life Sciences and Health Care practice. He leads Customer & Digital Transformation for the health care provider sector, and his work focuses on assisting clients to create a more patient-centric, consumer-oriented health care delivery system. David has served in a leadership role on a number of significant, complex transformational engagements with large integrated delivery systems, Academic Medical Centers, retailers, technology companies and national and regional health systems.

David has authored or co-authored a number of articles, white papers and blog posts on the health care industry and has been published on the Deloitte Center for Health Solutions blog on the topic of Patient Experience improvement. Some notable publications to which David has contributed include:

• The Value of Patient Experience
• Health Care Consumer Engagement: No “One-Size-Fits-All” Approach
• The Patient Experience: Strategies & Approaches for Providers to Achieve and Maintain a Competitive Advantage
• The Quest for Value in Healthcare: A Place for Consumers
• Going Vertical: Post-Acute Care as an Opportunity for Growth

In addition to providing strategic consulting services, David leads Deloitte Consulting’s thought leadership and eminence development initiatives for the health care provider sector and is a noted speaker having presented on many national forums including the Next Generation Patient Experience Conference, STEM Connector’s Retail Health Care Conference, Healthcare Financial Management Association’s (HFMA) Annual National Institute, HIMSS2010 (on Patient Experience), Premier, Inc.’s Supply Chain Collaborative Breakthrough Series and numerous regional conferences across the country.

David is a graduate of Leadership Pittsburgh Inc.’s Leadership Development Initiative and holds a B.A. from the University of California, a Master’s degree from the University of Texas at Austin and an M.B.A. from Carnegie Mellon University’s Tepper School of Business in Strategy, Finance and Quantitative Analysis. He also sits on the Board of Directors for the Keystone Chapter of the National Multiple Sclerosis Society and is on the Board of Directors for The Children’s Home in Pittsburgh.


The Future of Health: Technology Trends Transforming Healthcare

Tom Foley, Principal, Jason Wainstein, Principal, and David Betts, Principal, Deloitte Consulting, LLP.  The life sciences and health care industry ...
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Aligning the Digital Customer Experience with Business Objectives

David Betts, Principal, Josh Nelson, Principal, and Quinn Solomon, Principal, Deloitte Consulting, LLP. Healthcare organizations are working to meet and ...
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Enabling Health and Wellness at Home: Emerging Technologies and Incentives

David Betts, Principal, and Sarah Thomas, Lead, Deloitte's Center for Health Solutions and Managing Director, Deloitte Services LLP.  In the ...
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Going Digital: Identifying and Engaging the Newly Empowered Healthcare Consumer

David Betts, Principal, and Josh Nelson, Principal, Deloitte Consulting, LLP.  Healthcare consumers today are demonstrating higher expectations for the level ...
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