Print-friendly listings

Click on teleconference
title to register

2018 Teleconferences

Every teleconference has a presentation and audio recording associated with it (below).
Register for UPCOMING teleconferences.

 Login to access presentations and audio files.




June 19, 1 pm - 2 pm CT
Predictive Analytics at OSF

speaker speaker

Chris Franciskovich, Manager Advanced Analytics, and Mark Hohulin, SVP Healthcare Analytics, OSF Innovation, OSF HealthCare System. Defining a healthcare data science strategy can be daunting. Do you build internal capacity or buy services as needed? How do you find and retain talent? Can an internal team really produce enough value to make it worth the cost and time? What's required to get started? At OSF Healthcare, we built an Advanced Analytics team, with statisticians and data scientists, more than five years ago and have learned a lot along the way. In this candid session, we share what we've learned and highlight some key project successes, along with lessons learned. This teleconference is part of the Clinical Decision Support Collaborative.

June 12, 1 pm - 2 pm CT
TEFCA in a Nutshell: How it May Affect HIEs and Interoperability

speaker speaker

Dan Golder, DDS, MBA, Principal, and Larry Katzovitz, Senior Advisor, Impact Advisors. Dan and Larry examine the recent draft specifications for the "Trusted Exchange Framework and Common Agreement" (or TEFCA) and provide a high-level look at how it may affect HIEs and interoperability going forward. They also review the Principles for the new Trusted Exchange and its potential impacts, provide an overview of the Minimum Required Terms & Conditions for Trusted Exchange and discuss the Top 5 things that providers and healthcare organizations should be doing now to prepare for TEFCA.

June 6, 1 pm - 2 pm CT
Lean Thinking and the Virginia Mason Production System

speaker speaker speaker

Barry Aaronson, MD, CMIO, Niloofar Alikashani, PharmD, and Therese Franco, Virginia Mason Medical Center. Two important quality goals for hospitalized patients are optimized Venous Thromboembolism (VTE) prophylaxis and optimized glycemic control for diabetic patients. Dr. Aaronson describes efforts underway at Virginia Mason Medical Center (VMMC) Hospital to use lean methodology as incorporated into the Virginia Mason Production System (VMPS) to mistake-proof VTE prophylaxis, improve glycemic control in diabetics, and thereby improve outcomes for our patients.

June 5, 1 pm - 2 pm CT
Managing Cyber Risks: How to Identify Digital Crown Jewel in a Healthcare Environment with PHI Everywhere

speaker speaker

Eric Dull, Cyber Risk Services, and Josh Fournier, Specialist Master, Deloitte Consulting, LLP. "Crown Jewel identification" is the process of identifying critical applications that would materially impact patient care or business operations if compromised. This process has traditionally been subjective (relying heavily on interviews) and extremely broadly scoped since PHI is everywhere. Eric and Josh discuss an analytics-based approach in order to identify important assets that really matter from a security perspective, i.e., how to identify a true representation of what the organization must protect in order to make informed risk-based decisions. This analytic approach gives risk practitioners the insight required for a truly data-driven risk management program.

May 31, 1 pm - 2 pm CT
Using a Consumer-centric Strategy to Grow and Achieve ROI at Centura

speaker speaker

Kevin Guill, Director of Digital Marketing, Centura Health, and Becca Lococo, PhD, VP Optum Advisory Services. Spurred on by the shift from fee-for-service to value-based care in the Colorado marketplace, Centura Health chose to deploy digital patient engagement tools in a way that would provide valuable feedback from their consumers and the market to confidently develop a digital strategy with a meaningful ROI. Kevin and Becca describe this data-driven, consumer-centric approach to digital transformation at Centura Health, and how they identified both "quick-wins" and long-term opportunities for growth, starting with one service line as a "learning lab" for the broader organization, and developing a go-to-market playbook to scale this transformation.

May 22, 1 pm - 2 pm CT
The Data Driven Decision-Making Journey to Improve Quality of Care at BayCare

speaker speaker

Greg Hindahl, MD, CMIO and Apparsamy Balaji, Director, Enterprise Data Management & Web Applications, BayCare Health System. BayCare's Business Intelligence Center facilitates the integration of disparate data sources from across the organization to be analyzed in near real-time for data discovery, performance tracking and advanced analysis. These decisions and insights aim to improve the quality of care and patient satisfaction at BayCare's hospitals and facilities, helping BayCare leadership optimize evidence-based decision-making, leveraging data and analytical solutions. Analytical solutions include operational, financial and clinical performance metrics, benchmarks, and targets to help leaders analyze performance trends and set goals for continuous improvement. This teleconference is part of the Value-Based Care Collaborative.

May 21, 1 pm - 2 pm CT
Using Predictive Analytics to Reduce Heart Failure Hospitalizations at Advocate Aurora

speaker speaker

Tina Esposito, Vice President of Information and Technology Innovation, and Tim Arnold, Manager, Advocate Center Collaborative, Advocate Aurora Health Care. One of the major challenges for an ACO is identifying the right patients for an intervention. Advocate Healthcare leveraged its extensive data platform to create predictive models that identify patients who are at elevated risk of going to the hospital in the next 90 days. It has been using one of these models to identify heart failure patients for a targeted outpatient care management program. Early results have shown that patients in this program are going to the hospital less often than patients in a control group.

May 17, 1 - 2 pm CT
Current Trends and New Tactics for Better Patient Engagement


Colin Buckley, Senior Analyst, KLAS. The need for patient engagement is as old as medicine, but the use of information technology to engage patients is in its adolescence. Today, broad visions and experimentation exist, but there is a lack of consensus regarding end goals, and pathways are unclear. Colin discusses the most recent strategies and technologies being used today to engage patients.

May 15, 1 pm - 2 pm CT
Building a Healthcare Data Science Strategy at UVA Health

speaker speaker

Glenn Wasson, Administrator of Analytics, and Jonathan Michel, Director of Data Science, University of Virginia Health System. Data science can provide fundamental insights and efficiency gains that healthcare providers must leverage. Doing this requires not only strategic alignment of data science with overall health system strategy, but also workflow alignment with caregivers whose actions ultimately determine outcomes. At the University of Virginia Health System, we have sought to make data science actionable by embedding it within the organization's lean process improvement efforts. In doing so, we have changed our approach to analytics and team structure. This talk focuses on our approaches, successes and challenges on how we implemented a data science strategy. This teleconference is part of the Clinical Decision Support Collaborative.

May 10, 1 pm - 2 pm CT
Universal EMR Consent Form at Northwestern

Tom Moran, MD, Vice President & Chief Medical Information Executive, and Laurel Fleming, Director, Corporate Compliance & Integrity and Chief Privacy Executive, Northwestern Medicine. In this era of value-based care, information exchange and data analytics, the ability to use and share patient care information is critical. Healthcare providers, however, continue to face challenges presented by data subject to more protective measures than HIPAA ("sensitive information"). In this session Dr. Moran and Laurel share Northwestern Medicine's approach to addressing these issues, with a specific focus on consent-driven solutions that balance patient rights in an era of information analytics and exchange. This teleconference is part of the Clinical Decision Support Collaborative.

May 9, 1 pm - 2 pm CT
Virtual Health: Creating an Enterprise Program for the Future

speaker speaker speaker speaker

Urvi Shah, Manager, Minakshi Krishnan, Senior Manager, Tim Smith, Principal, and Ken Abrams, Managing Director, Deloitte Consulting, LLP. Virtual Health is becoming an expectation for customers and providers alike, and a means for health care organizations to differentiate themselves. Urvi, Minakshi, Tim and Ken explore the imperative of Virtual Health and discuss benefits they've seen organizations experience in developing this platform and implementing these capabilities. The session also includes a discussion on how to enter the market, lessons learned and success factors to implement a virtual health program in your organization. This teleconference is part of the Value-Based Care Collaborative.

May 3, 11 am - 12 noon CT
AI in Action at Partners HealthCare

speaker speaker

Keith Dreyer, DO, PhD, FACR, FSIIM, Chief Data Science Officer, Partners Healthcare, and William Boonn, MD, CMIO Healthcare Diagnostics, Nuance. The impact artificial intelligence (AI) will have on healthcare comes from a new and expanded use of AI-powered solutions. With AI, hospital groups can augment clinical expertise with deep-learning algorithms trained to prioritize patients with life-threatening conditions ahead of others in the queue. Drs. Dreyer and Boonn provide an overview of The AI Marketplace, the industry's first open platform for radiologists to accelerate widespread adoption of clinically validated algorithms to improve interpretations, diagnoses, and patient outcomes. This teleconference is part of the Clinical Decision Support Collaborative.

May 2, 1 - 2 pm CT
Clinical and Financial Benefits of Tele-ICU at Advocate

speaker speaker

Michael Ries MD, MBA, FCCM, FCCP, FACP, Medical Director, Adult Critical Care and eICU, and Cindy Welsh, RN, MBA, VP, Adult Critical Care & Medical Prof. Affairs, Advocate Health Care. If used properly, tele-ICU can enable a healthcare organization to garner significant clinical and financial benefits. Dr. Ries and Cindy discuss how tele-ICU has enabled Advocate Health Care to realize some of these benefits. They describe the strategies through examples of how they integrated tele-ICU technology to consistently provide evidence-based best practices to our population of critical care patients. This teleconference is part of the Value-Based Care Collaborative.

May 1, 1 - 2 pm CT
Blockchain Technology at Saint Lukes Health Network, Part II

speaker speaker

Chad Brisendine, VP/CIO, St. Luke's University Health Network, and Rob Faix, VP Technology Services, Impact Advisors, LLC, share their latest thoughts and experiences as St. Luke's continues to explore the practical uses of blockchain technology in the healthcare industry. Use cases, challenges, next steps, blockchain vendors generating buzz in the industry, and blockchain forums will be discussed in this follow-up presentation to the introductory blockchain teleconference originally given in October 2017. Part I was presented Oct. 12, 2017. This teleconference is part of the Security Collaborative.

April 19, 1 - 2 pm CT
What Drives Clinician Satisfaction with EMRs


Taylor Davis, VP of Innovation, KLAS. We built EMRs to help clinicians deliver dramatically better care and to be more efficient in that care. If clinicians everywhere consistently praised EMRs for revolutionizing the practice of medicine, wouldn't that be an indication that the EMR was a success? But that is not happening. KLAS shares research from over 30,000 clinicians' voices reflecting key "lessons learned" on how to create the EMR advantage. This teleconference is part of the Clinical Decision Support Collaborative.

April 18, 1 - 2 pm CT
Patient Portal Success at Virginia Mason

Jim Bender, MD, Medical Director Clinical Informatics, Virginia Mason. Engaging patients in the use of an online portal has been a key strategic goal at Virginia Mason in Seattle for the last several years. To date, half of current patients have active portal accounts. Join Dr. Jim Bender in a discussion that reviews the history of the project, and discusses uses of the portal including Open Notes, managing patient messaging, patients scheduling their own appointments and novel use of the portal to capture patient reported metrics. The conversation also includes reflections on operational and cultural factors that have contributed to this successful project. This teleconference is part of the Value-Based Care Collaborative.

April 11, 1 - 2 pm CT
Transforming Primary Care from the Frontline at Cedars-Sinai

speaker speaker speaker

Rupal Badani, MD, Medical Director, Hanina Rosenstein, Senior Performance Improvement Facilitator, and Jennifer Ortiz, Project Manager, Organizational Advancement, Cedars-Sinai Medical Network. In 2015, Cedars-Sinai Medical Network reached a tipping point where our ambulatory medical group primary care doctors were increasingly dissatisfied with work. In response, the Network launched Practice Transformation, a lean-based redesign of the practices. Together with leaders and frontline teams, the primary care practices redesigned core processes including physical space, supply chain, access, call management, patient flow and care team integration. We believe this redesign, which engages care teams and eliminates waste from the system, unburdens physicians and staff and allows them to focus on delivering outstanding experiences to their patients and to each other. And, as such, that this work holds great promise for returning the joy to the practice of medicine. This teleconference is part of the Clinical Decision Support Collaborative.

April 10, noon-1 pm CT
Get Happier, Faster Doctors by Transforming your EMR Training into a Continuous Learning Program

speaker speaker

Julie Hollberg, MD, CMIO Emory Healthcare and Associate Professor, Division of Hospital Medicine, Emory University School of Medicine, and Elizabeth Sprouse, Clinical Informatics, Emory Healthcare. As physician burnout increases, it is essential for organizations to have a strong learning program that fosters EMR mastery. A continuous EMR learning program requires you to evolve from the traditional model of classroom based training to a multi-modality, learner-centered model. Dr. Hollberg and Elizabeth describe the complete overhaul of Emory's training program including a description of electronic tools (web-based learning management, integration with the EMR), material development processes and the resources involved in implementation and maintenance of the new program. They also review how they leverage advance data to measure the time MDs and APPs spend using the EMR and determine whom to target for 1:1 coaching. This teleconference is part of the Clinical Decision Support Collaborative.

April 5, 1-2 pm CT
Implications of Tri-Institutional Clinical and Research Data Sharing at NewYork-Presbyterian

Trushna Dave, Manager of Data Sharing at NewYork-Presbyterian and affiliated medical schools, Columbia University Medical Center and Weill Cornell Medical Center. In the past several years there has been an increase in the number of healthcare organizations joining forces to provide integrated and standardized clinical care along the continuum. As a result, the demand for access to data has increased to support clinical, operational and research initiatives. Based on her experience with managing a novel data sharing process and platform, Trushna discusses her perspective on the benefits, challenges and recommendations to enhance access to data. This teleconference is part of the Value-Based Care Collaborative.

April 4, 11-noon CT
Digital Health: The Journey to Consumer Centricity

speaker speaker

Michael Reagin, VP and CIO, Sentara Healthcare, and Timothy Zoph, Client Executive and Strategist, Impact Advisors. Digital Health is destined to harness a new generation of technology and a wealth of new data, transforming our healthcare delivery system towards a new patient-centered and modern services industry. Although "digital" is still emerging in healthcare, we can gain insights from the pioneering work in related service industries, including finance, retail, transportation and hospitality, that have reimagined their business models, harnessing the power of digital technologies. These adopted experiences, using mobility, simplified design and intelligent interactions, are shaping a new vision of healthcare delivery. This session is an opportunity to understand the evolution of Digital Health, anchored in case study examples from Sentara Healthcare from two leading technologists. This teleconference is part of the Value-Based Care Collaborative.

April 3, 1-2 pm CT
Analytics to Drive Population Health Management

speaker speaker

Tony Jurek, Managing Director, and Chris DeBeer, Principal Life Sciences and Healthcare Practice, Deloitte Consulting, LLP. Advances in technology have provided healthcare organizations with a myriad disparate systems from which to get information and derive insights. While the volume of data has grown exponentially in recent years, the availability and access to that data has dropped at nearly the same alarming rate. Consolidation within the healthcare industry has only exacerbated the problem by creating organizations that have multiple clinical, financial and operational systems and as many reporting and analytic tools. Regulatory compliance requirements such as MACRA have contributed to make this a "Perfect Storm" for interoperability and analytics in the healthcare industry. Join us for a discussion on trends in healthcare interoperability and how leading organizations are turning information into insights in 2018 and beyond. This teleconference is part of the Value-Based Care Collaborative.

March 29, 1-2 pm CT
Quest Diagnostics Improves Quality while Managing Patient Costs

speaker speaker

Marek Bako, Senior Director Revenue Cycle Management, and Kerri Grizer, Senior Product Manager, Optum. As a result of their growing responsibility for paying out-of-pocket for medical care, patients are increasingly leveraging the same consumer behaviors they employ when making other major purchase decisions, fueling the rise of consumerism in health care. As consumers, patients are demanding the same key capabilities from providers that they get in other industries: simplicity, convenience and transparency. Providers seeking to meet patient needs for managing their health care costs (e.g., balancing consumer-driven health plans and high deductibles) need to deliver consumer-centric tools that enable the ability to deliver accurate cost and quality information up front. Not only can these services deliver an improved patient financial experience, but providers can benefit from more efficient payment collections and more predictable cash flow. An example of where consumer engagement tools are providing value for both providers and patients is at Quest Diagnostics, a clinical laboratory services company that creates greater price transparency and ease of payment at the point of care while reducing patient bad debt and payment denials.

March 28, 1-2 pm CT
Free Natural Language Processing Tool for Clinicians and Researchers


Alexander Turchin, MD, MS, FACMI, Director of Informatics Research Division of Endocrinology, Brigham & Women's Hospital and Associate Professor of Medicine Harvard Medical School. A critical source of information in electronic medical records is "locked" in narrative documents, such as provider notes, radiology reports, etc. Natural language processing (NLP) technology can be used to extract information from narrative documents; however, it remains underutilized, because in many cases NLP solutions require advanced computer science expertise and/or expensive commercial software. Researchers at Harvard Medical School have developed Canary (http://canary.bwh.harvard.edu), a free / open-source solution designed to solve this problem. Canary is a GUI-based platform that allows clinicians, researchers and analysts without computer science or software engineering background to develop their own NLP solutions. Canary has been downloaded in dozens of institutions around the world and has been successfully used in a number of projects. Dr. Turchin describes Canary and illustrates how it can be used to effectively retrieve and utilize information from narrative documents in EMRs to enhance patient care.

March 27, 1-2 pm CT
Augmenting the Provider Experience with Artificial Intelligence

speaker speaker

Satish Maripuri, Executive VP and General Manager, and Peter Durlach, Senior VP - Strategy, Nuance Healthcare. AI-powered intelligence incorporated into clinical documentation and imaging workflow is now able to augment a provider's ability to capture patient stories and improve care. Nuance shares case studies and insights from applications of AI-supported virtual assistants, imaging algorithms, and automated clinical quality measures reporting that are transforming care delivery of the future. This teleconference is part of the Clinical Decision Support Collaborative.

March 21, 1-2 pm CT
How to Prepare for the New, Fast-Approaching General Data Protection Regulations

Rob Faix, VP Technology Services, and Shefali Mookencherry, Principal Advisor, Impact Advisors LLC. The General Data Protection Regulation (GDPR) is going to take US healthcare organizations to a different level for privacy and security practices. These organizations will need to think beyond the Health Insurance Portability Accountability Act (HIPAA) and other US regulations. The GDPR will require organizations to think about data flows, handling data, cross-border data transfer, data privacy, security monitoring and overall policy compliance for international patients. The new obligations pertain to any organization that handles EU residents' data whether that organization is in the EU or not. GDPR non-compliance fines could be higher than HIPAA non-compliance fines. Alignment of data handling practices with GDPR is mandatory and time is critical, and the compliance date of May 25, 2018 is just around the corner! In this teleconference Rob and Shefali reviews these GDPR requirements, why US healthcare organizations should care, timelines, and what can be done to ensure compliance. This teleconference is part of the Security Collaborative.

March 20, 1-2 pm CT
Virtual Assistants and Google Glass: Changing Lives of Clinicians and Patients at Sutter Health

speaker speaker speaker

Albert Chan, MD, Sutter Health VP, Chief of Digital Patient Experience, Sandra Odenheimer, DNP-C, FNP-BC, DCNP, CANS, and Lam Ho, Operational Lead, Sutter Health. Dr. Chan, Sandra, and Lam describe their research results, recently published in Health Affairs, regarding the significant administrative workload that clinicians face in the practice of medicine today (Tai-Seale, et al, 2017). For every 3 hours of face-to-face care, clinicians are spending an additional 3.08 hours in desktop medicine. Clinician burnout is a troublesome trend in medicine, with nearly 50% of physicians reporting at least one symptom of burnout, with this administrative burden an oft-cited cause. In this session, Dr. Chan and his colleagues describe how Sutter has leveraged Google Glass to connect clinicians and remote scribes to capture clinical notes in real-time, increasing productivity and improving the quality of clinical documentation in a cost-efficient manner. They also share their research from the clinics of how this has been perceived by patients in the outpatient setting, and how they addressed the socio-technical elements of implementation to bring innovative solutions "the last mile" to the clinicians in the trenches. This teleconference is part of the Clinical Decision Support Collaborative.

March 19, 1-2 pm CT
Utilizing HealtheIntent for Population Health at Banner


David Coe, Sr. Director Pop Health Data Systems, Banner Health. In this presentation, David shares the successes, challenges and lessons learned along Banner Health's journey towards population health . This presentation focuses on preserving the value of data as it moves across many end points in a clinically integrated model of care, including both affiliated and employed provider groups. This presentation also highlights the tools, processes and experience of using Cerner HealtheIntent at Banner Health. This teleconference is part of the Cerner Collaborative.

March 15, 1-2 pm CT
Pop Health Journey at Geisinger Health System


John Bulger, DO, MBA, Chief Medical Officer Population Health, Geisinger Health System and the Chief Medical Officer of Geisinger Health Plan. Making the move from volume to value requires fundamental changes. While there are tools and capabilities, most of the change is cultural. Dr. Bulger describes how Geisinger is aiming to change the way they think about caring for people and communities, and he will share their key learnings from this process to date.

March 14, 1-2 pm CT
Cyber Student Staffing Boosts Productivity, Narrows Cybersecurity Workforce Gap at Sentara


Daniel Bowden, VP & CISO, Sentara Healthcare. With a recent report from The Center for Cyber Safety and Education predicting a shortage of 1.8 million information security workers by 2022, health systems across the country are already grappling with the constraints of fewer people to defend and protect crucial hospital and patient data. To that end, Sentara Healthcare recruits students from around the region to work in the Sentara Healthcare information office as junior cyber risk analysis, junior cyber security analysis, and junior security development and operations analysts. These students work side by side with information security professionals to gain valuable first-hand experience, while freeing up full-time staff to focus on more detailed and risk-laden work. This teleconference is part of the Security Collaborative.

February 28, 1-2 pm CT
Reducing Medical Device Cybersecurity Risks at Mayo


Kevin McDonald, Director of Clinical Information Security, Mayo Clinic. Weak cybersecurity safeguards in medical devices have the potential to impact patients, care delivery processes and a healthcare organization's IT network. To reduce the risk, healthcare delivery organizations need to have a formalized risk-based process to assess and manage their medical devices. Kevin discusses frequently seen medical device vulnerabilities and lessons learned in establishing a medical device cybersecurity program, including setting standards, designing assessment processes and developing risk mitigation and remediation options. In addition, he addresses the importance of governance and the need to make risk vs. benefit decisions. Security Collaborative.

February 21, 1-2 pm CT
Benefits and Risks of Sharing Notes in Mental/Behavioral Health


Steve O'Neill, LICSW, BCD, JD, Social Work Manager for Psychiatry and Primary Care, Beth Israel Deaconess Medical Center, and OpenNotes Behavioral Health Specialist. OpenNotes is a movement aimed at making healthcare provider's notes directly available online to patients through a secure portal. Four years ago, nearly all of the outpatient clinical social workers and psychiatry staff at Beth Israel Deaconess Medical Center opened up their therapy notes to our behavioral/mental health patients. Many viewed that OpenNotes might ruin psychotherapy, increase workload burden and have a chilling effect upon patient care. What have we learned since, both at BIDMC as well as the 17+ other healthcare systems across the country who have opened up therapy notes? What are the benefits as well as the drawbacks? What are we learning from our patients? And how do mental health clinicians now feel about OpenNotes within patient care? This session focuses on addressing these issues, including our research findings, and the implications going forward for practice. This teleconference is part of the Clinical Decision Support Collaborative.

February 19, 1-2 pm CT
EMR Optimization Across All Sites of Care at IU Health

Seung Park, MD, CHIO and Jason Schaffer, MD, Chief Medical Information Officer, Adult AHC, IU Health. Indiana University Health is a large statewide organization with 15 hospitals and more than 100 clinics, including the most comprehensive academic health center in the state, and is one of the busiest hospital systems in the U.S. While a single EMR is implemented throughout the organization, it was implemented over a time of intense growth for the organization. As a result, the adoption of the most recent capabilities of the EHR has remained variable and in need of optimization. Optimization is contained in the Uplift program at IU Health. The program has 3 phases: Core, More and Continuous Improvement that are deployed in a rolling fashion across specialties. This session describes the business, clinical, and operational need for this program and the strategy to deploy it. This teleconference is part of the Clinical Decision Support Collaborative.

February 15, 1-2 pm CT
Change Management at Houston Methodist

speaker speaker speaker

Nicholas Desai, MD, CMIO, Eileen McGrath, Director, Marketing and Communications / Change Management / Training, and Autumn Kirsch, IT Communications/Change Management Lead, Houston Methodist. Sustainable physician engagement requires more than just cutting-edge technology. To be successful, embed a robust change management strategy into your change. This session chronicles the development and deployment of an executive-sponsored IT change management program at Houston Methodist, focused on driving EHR adoption, proficiency and utilization. Critical parts of this program include obtaining executive support to enforce organizational decisions impacting physicians, personalized outreach and training strategies, targeted communications, involvement of physician champions and the importance of developing a lasting partnership between CMIO and IT change management team beyond implementation. This teleconference is part of the Clinical Decision Support Collaborative.

February 13, 1-2 pm CT
Structure and Function of a High Performance Clinical Informatics Department at Eastern Maine

speaker speaker

April Giard, NP-BC, NEA-BC, VP & CNIO, Eastern Maine Healthcare System, and Angela R. Tiberio, MD, Physician Executive, Impact Advisors, LLC. If you've seen one Informatics Department you've seen one Informatics Department! Several years ago, Eastern Maine Healthcare Systems (EMHS) committed to establishing a dedicated, fully-staffed and system-wide Clinical Informatics Department. As healthcare informatics/technology now enters an exciting new phase beyond "just" implementation, April and Angela will share their knowledge, experiences and advice for how to create, mature and evolve a Clinical Informatics Department for now and the future. Specific topics include departmental scope of responsibilities, "right-sizing" and staffing with the right talent and skills. This teleconference is part of the Clinical Decision Support Collaborative.

February 6, 1-2 pm CT
2018 and Beyond - Technology Trends Transforming the Journey of Healthcare

speaker speaker

Chris Shudes, Principal, and Michael Kleinmann, Senior Manager, Deloitte Consulting, LLP. In 2018 and beyond, health systems will continue to embrace emerging and exponential technologies as they respond to economic forces shaping the industry such as the affordability crisis, shifting demographics, government influence, and the growing impact of consumerism. While technologies such as mobile, APIs, native cloud solutions, and microservices will remain some of the most actively embraced emerging technologies by health systems, exponentials from blockchain to artificial intelligence to quantum computing represent new and unforeseen opportunities over the longer term. Join us for a discussion on the healthcare technology trends in 2018 and beyond that are poised to help shape and transform health care.

January 31, 1-2 pm CT
Optimizing the EHR to Prevent Burnout and Obtain Better Outcomes

speaker speaker speaker

Bret Shillingstad, MD, Executive Director/CMIO - EHR Optimization Services, Rizwan Pasha, MD, CMIO - EHR Services, Nuance Healthcare, and Michael J. Healey, MD, CMIO - Outpatient Services, Brigham Health. As healthcare transitions to value-based care, it becomes even more critical to effectively harness the full functionality available in an EHR in ways that support enhanced clinical decision-making while alleviating physician burnout. Drs. Shillingstad, Pasha and Healey detail the ways they are working to optimize EHR functionality to reach its full potential and drive better clinical, operational and financial outcomes. This teleconference is part of the Clinical Decision Support Collaborative.

January 30, 1-2 pm CT
CMIO and CNIO Partnering for Clinical Transformation at HonorHealth

speaker speaker

Mary Ann Turley, DO, CMIO, and Kristin Gillen, RN, DNP, CNML, CNIO, HonorHealth. The dyad relationship between the CMIO and CNIO at HonorHealth was specifically designed to help the organization achieve its strategic vision through Clinical Transformation. Dr. Mary Ann Turley, as CMIO and Kris Gillen, as CNIO are both operational by background and serve as content experts in clinical informatics as well as liaisons between IT and operations. Developing excellent communication pathways between the CNIO and CMIO was imperative during this large enterprise-wide EMR go-live, both for their mutual success as well as for their "customers" in both the IT departments and the hospital clinical areas. Dr. Turley and Kris discuss how they navigated through challenging cultural and standard of care differences among the system's hospitals - two of whom were already live on Epic and three of whom were not - to build an entirely new instance of Epic that went live on all five campuses the same day. They will also share their perspectives on the leadership, expertise, and relationship-building skills that were critical during this clinical transformation process. This teleconference is part of the Clinical Decision Support Collaborative.

January 24, 1-2 pm CT
Patient Centered Data Home - Connecting Data Across State Lines

speaker speaker

Kelly Hoover Thompson, CEO, and Joe Walker, Sr. VP of Technology Services for MyHealth Access Network. The Patient Centered Data HomeTM (PCDH) is a national initiative to deliver a cost-effective, scalable method of exchanging patient data among health information exchanges (HIEs) to access real-time information across state and regional lines and the care continuum. It puts into practice the vision that clinical data should be available whenever and wherever care occurs and "centered" around the patient to improve patient care. Kelly and Dr. Kendrick describe the successes and challenges of PCDH, lessons learned and best practices, and what's next for the Patient Centered Data HomeTM program. This teleconference is part of the Value-Based Care Collaborative.

January 23, 1-2 pm CT
Optimizing Health IT: From the Chambers of Congress to the Frontlines of Care


Julia Adler-Milstein, Director, Center for Clinical Informatics and Improvement Research, UCSF. Julie has spent the past decade studying the progress of electronic health information exchange (HIE) and EHR system interoperability in the U.S. She discusses the policy context and how federal policy efforts have sought to intervene to promote health information exchange. Despite substantial resources devoted to HIE, several recent evidence reviews reveal that we still lack a robust understanding of the extent to which HIE improves care, and, more importantly, the underlying mechanisms. To help address this gap, Julia presents results from a recent study that assesses whether an approach to HIE that involves data exchange directly within the EHR is associated with improved care in the Emergency Department, and whether this relationship is mediated by a key hypothesized mechanism: the timeliness of information return. This teleconference is part of the Value-Based Care Collaborative.

January 18, 1-2 pm CT
Achieving Clinical Effectiveness to Improve Healthcare Delivery and Outcomes

Denise Basow, MD, President and CEO of Clinical Effectiveness, Wolters Kluwer Health. Over the last several decades, clinical decision support solutions have demonstrated success in helping improve quality of care in the American healthcare system. But the need to "broaden that impact" has led professionals to consider a more holistic approach to decision support that takes into account patient engagement, consistency of care, and the ability to measure improvements in outcomes. Dr. Basow shares advances in technology and knowledge that facilitate clinician-patient communication, encourage ongoing education among professionals and consumers, analyze spend and purchasing decision options, support treatment adherence, reduce errors, and standardize care across the healthcare landscape. This teleconference is part of the Clinical Decision Support Collaborative.

January 17, 1-2 pm CT
Developing a Better Patient Portal: Evaluating Portals Based on the Likelihood of Patient Use

speaker speaker

Elizabeth Sprouse, Emory University's Rollins School of Public Health, Applied Public Health Informatics and Julie Hollberg MD, CMIO, Emory Healthcare. Elizabeth and Dr. Hollberg share the results of a research effort to develop a scorecard to arm healthcare leadership with the ability to strategically design and implement patient portals that patients will use (i.e., technology acceptance). This scoring approach, developed from analysis of academic literature review and interviews with healthcare leaders across the country, provides a clear process for organizations to use when evaluating their current portals on likelihood of patient use and allocating future work to drive patients to actively use their portals. Using this scoring approach can lead to improved portal design and implementation, leading to increased use and patient engagement, with positive patient care results.

January 15, 1-2 pm CT
Once More, With Feeling: Emotional Design


Paul Weaver, VP User Experience & Human Factors Research, Cerner. While all design elicits an emotion, how many people today can honestly say they design their solutions with the customer's feelings in mind? Paul discusses the principles of emotional design, both from his own experiences and learning at Nintendo, Ion Storm and Disney, as well as highlighting other best practices and principles that he has picked up along the way. Sharing both in-game and in-app examples of emotional design in play, Paul will share some new perspectives to apply to future design work in healthcare settings, and the role that user experience (UX) plays in product development.