FIRESIDE CHAT | Amy Compton Phillips and Jim Dunn: Simplify Healthcare and Increase Patient and Care Team Satisfaction

Technology is transforming how healthcare is delivered at a previously unimagined pace. Keeping up with this change is creating additional stress in the already complicated experience of providing healthcare or using it.

We cannot ask any more of our exhausted caregivers and we certainly can’t ask patients to work harder on their own to navigate the system towards health. Amy Compton-Philips, MD, President and Chief Physician Executive, Press Ganey shares how, with these same new technologies, health systems now have the ability to radically improve these experiences. With ambient listening, AI assistants, automation and analytics, we can change the way we work in constructive ways. And, patients are now able to monitor themselves, access help and receive care at home. Hear about ways in which health systems are identifying and reducing unnecessary friction, eliminating unnecessary tasks, streamlining communication and simplifying repetitive work. And, by doing so, they are also re-humanizing healthcare.