WEBINAR | Innovating with Intention: How Culture and AI Are Reshaping Patient Access at Houston Methodist

S. Nicholas Desai, DPM, MBA, FACFAS, COO, Chief Medical and Quality Officer, Houston Methodist Cypress Hospital; and LeTesha Montgomery, RN, MHA, FACHE, Senior Vice President, Houston Methodist. Improving patient access isn’t just an operational challenge—it’s a cultural transformation. Join this engaging Q&A-style webinar as Houston Methodist leaders share how shifting mindsets, redesigning processes, and deploying AI-enabled innovation have fundamentally improved patient access, navigation, and experience across the system. Hear firsthand from the senior leader for access, questioned by a practicing physician and COO whose campus felt the impact of these changes. This unique conversation offers dual perspectives on what changed, how it happened, and what it means for patients, clinicians, and health systems moving forward.