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WEBINAR | The Journey from IT Service Desk to IT Exception Desk at SCL Health

August 4, 2021, 1:00 pm - 2:00 pm CDT

Steven MichaelsSteven Michaels, VP & CTO, SCL Health.  SCL Health is on a journey to re-think the associate experience related to Information Technology services, from establishing a vision to executing on new service models. It is all about supporting SCL’s associates. The concept is not just about improving services, removing barriers, or becoming more efficient.  The goal is to eliminate as many interactions as possible through proactive action, artificial intelligence and machine learning thereby making desk interaction truly an exception versus a service.

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