Co-Hosted with HIMSS: E-Care Lessons from HealthPartners’ Primary Care Practices

Kevin Palattao, Vice President, Patient Care Systems, and Wendy Weeks, Project Manager, E-Care Initiatives, HealthPartners Medical Group Clinics, MN, discusses the results of e-Care pilots in two primary care clinics. This session provides insights into key questions that concern providers when talking about e-Care: “Is this going to more work for me?”, “Aren’t patients just waiting at home or work to blitz me with emails?”, and “Isn’t this going to be a total disruption to my daily flow?” Kevin shares how patient, physician, and staff involvement and engagement are used to inform their decisions.