Project Management Office: a University of Illinois Medical Center Case Study

Rose Ann Laureto, FCHIME, CIO, University of Illinois Medical Center, Chicago, describes the benefits achieved and lessons learned from the implementation of a PMO to address comprehensive IT planning. This initiative included the development of collaborative relationships with department leaders, a formal web based process for requests and prioritization, project management training and the implementation of standard project management methodologies.  A discussion of culture change, Project Management Office goals, and refining a benefits measurement methodology is included.