Benchmarking Your Progress on the Journey to Operational and IT Excellence

Erica Drazen, Ed D, VP, CSC, formerly First Consulting Group. CSC has recently completed a survey of healthcare organizations to assess industry progress towards national goals. Their “Evolution Framework” uses widely-accepted industry benchmarks for Safety, Accountability/Transparency, Patient Centeredness, and Efficiency and is a self-scoring instrument including 40 operational and 40 IT measures. A brief report for each site and a comparison to the aggregate results was provided to survey respondents and is intended to support strategic planning discussions to help answer: How is our hospital doing against key clinical, operational and IT measures? Are we focusing on “the right things” relative to important national indicators? How are we doing relative to our peers when it comes to these key measures? Are our operational performance and IT initiatives leading or lagging the industry?