Sharp HealthCare Baldrige Award and IT Enablers

Bill Spooner, Chief Information Officer, and Nancy Pratt, SVP Clinical Effectiveness, Sharp HealthCare, San Diego. This session reviews how Sharp HealthCare answered the 2007 HealthCare Baldrige criteria across all seven categories. Areas the examiners highlighted as particular strengths are explored. Sample process diagrams and tools employed at Sharp are also discussed, as are results from the 2007 application. Specifics about how information technology facilitated and enabled the results are presented as is Sharp’s journey over the past four years, including how the Baldrige feedback helped shape priorities for improvement.