WEBINAR | Meeting Patients Where They Are: How Cleveland Clinic Modernized the Patient Experience with Omnichannel AI

Sarah Hatchett, CH-CHIO, MBA, PMP, Interim CIO, Cleveland Clinic; and Peter Durlach, EVP Chief Strategy Officer, Nuance, a Microsoft Company. In the depths of the pandemic, Cleveland Clinic — the non-profit, multispecialty academic medical center with a long history of innovation — already has on its radar to better understand patient preferences and create a more personalized experience for each patient. Hear how they accelerated and operationalized the combination of existing patient data with conversational patient engagement technologies to enable more convenient care when and where patients need it the most.

Please note that this webinar was originally scheduled for May 16 and has now been rescheduled for August 1.