WEBINAR | Access: Solving a Rubik’s Cube of a Problem

Tricia Edris, Chief Innovation & Partnerships Officer, AdventHealth; Reed Smith, Chief Consumer Officer, Ardent Health; Tracey Ryan, VP, Patient Access Service Line, UPMC; Mike D’Olio, Director; and Melissa McCain, Director, Chartis. Access is a Rubik’s cube of a problem. Making one move needs to consider the impacts across the other dimensions. Because of this complexity, access remains a persistent issue—one that can inhibit growth and associated revenue drivers, increase costs and capital pressure, contribute to workforce challenges, and materially impact physician referrals and patient acquisition and retention.

This panel discusses the access challenge and why health system leaders must take action now or risk the cost of complacency. They also discuss how to pivot to a consumer-centric model that addresses consumer access holistically—across care demand, supply and service—and the role technology plays.