WEBINAR | Partnering for Adoption, Innovation, Accountability | Lessons from Leading Health Systems in Front-End Automation

Jessica Godbey, Vice President of Patient Access, Carle Health; and Candice Hoshi, Vice President, Revenue Cycle, UCHealth. Health systems are under increasing pressure to modernize front-end revenue cycle operations while managing payer complexity, workforce constraints, and rising expectations for patient access. Many organizations are turning to automation to reduce administrative burden, but the path to adoption and scale can look very different depending on where an organization begins.

In this session, revenue cycle leaders from Carle Health and UCHealth will share their real-world experiences advancing automation across prior authorization and front-end workflows. One organization began with highly manual processes and focused on stabilizing operations through automation, while the other approached the journey from a more strategic perspective—reassessing technology partnerships and co-developing solutions designed to better align with provider needs. Together, they will discuss the operational, leadership, and governance considerations that shape successful automation strategies and how both organizations are working to reduce patient administrative friction while enabling staff to focus on higher-value work.

Key Takeaways

• How health systems are approaching front-end automation from different starting points—from operational adoption to strategic partnership and co-development
• Lessons learned in managing change, building staff trust, and aligning cross-functional teams around new workflows
• The importance of designing automation around provider needs rather than fragmented point solutions
• How leaders are evaluating success by connecting automation performance to operational outcomes and denial patterns