A Successful Micro ACO as Model for Reform

William G. Bithoney, MD, National Medical Leader, Thomson Reuters Healthcare, and former interim president and CEO, COO and CMO at Sisters of Providence Health System/Mercy Medical Center, Springfield, MA, discusses his team’s work in managing a full risk Medicare Advantage Accountable Care Organization. This work resulted in marked decreases in hospital admissions (from 380/1000 per year to 173/1000 per year). Significant improvements in patient satisfaction were achieved. This work also resulted in his hospital system moving from experiencing a chronic financial loss to becoming the most profitable community hospital in Massachusetts. Simultaneously, the hospital team was named a Cleverly 100 Top Hospital in the United States for quality of care and value for each of the past two years.