WEBINAR | Call Centers Emerge as a Transformative Use Case to Realize Tangible AI Value in a Competitive Healthcare Market

Anil Thyagarajan, Vice President; and Bryan Arkwright, Director, Impact Advisors. Join Anil and Bryan as they discuss how a vision and path to vet, implement, and optimize call center software products can help health delivery organizations capitalize on the latest AI capabilities. Example software products include interactive voice response (IVR), workforce management (WFM), call recording quality management (QM), and customer relationship management (CRM). Each of these software categories are examples of solutions evolving quickly due to advances in AI – including but not limited to Generative AI (Gen AI), Large Language Models (LLMs), and Large Action Models (LAMs).