FIRESIDE CHAT | Thomas Lee, MD, Press Ganey CMO: Six NEJM Catalyst Articles Everyone Should Know About!

Join us for what promises to be an informative and fun discussion with Tom Lee, MD, who in addition to his role as Chief Medical Officer at Press Ganey, is the Editor-in-Chief of NEJM Catalyst, along with SI Executive in Residence, Harry Greenspun, MD as Tom provides quick summaries of six significant and notable articles from this year that he believes everyone in the SI community should be aware of and will appreciate.

These articles (see links below) describe:

• How Kaiser Permanente Created a Virtual Cancer Expert Review Program
• A Safety Catch System for Patient Self-Service Appointment Booking
• A Text Message Intervention to Minimize the Time Burden of Cancer Care
• The “Inboxologist” — A Novel Approach to In-Basket Management in Primary Care
• Virtual Nursing to Improve Patient and Team Member Experiences at NewYork-Presbyterian Hospital
• Standing on FURM Ground: A Framework for Evaluating Fair, Useful, and Reliable AI Models in Health Care Systems

Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence