IT Enabling Patient Involvement in their Care

Linda Talley, Director of Nursing Systems, and Roberta Alessi, Executive Director, Operations and Compliance, Children’s National Medical Center, Washington, DC. This leading Children’s Medical Center implemented a patient interactive system as part of new facility design in November 2007. The system offers customer service and entertainment functionalities including a variety of information links to area restaurants and other accommodations, interactive games, and on demand movies. Perhaps of greater importance is that the system allows an interactive process between patients and the care team whereby instantaneous feedback can be generated by the patient and received by the team. The system provides creative ways to engage patients at the point of care with patient specific educational content as well as safety related educational series. Learn how this hospital is using the system to enhance safety and quality in the delivery of patient care and what outcomes can be achieved.