Making IT a Lean, Mean, Fighting Machine

John W. Frein, MBA, PMP, Senior Process Engineer, Spectrum Health, Grand Rapids MI, describes planning, organizing and executing IT process improvement using the tools and techniques of Lean Healthcare and the Toyota Production System. John will share his experiences in assisting teams over the past 11 years with improving operational performance and strengthening customer relationships by adopting the philosophy of Lean and applying the toolbox of the Toyota Production System. IT leadership can greatly improve its chances of successfully implementing Lean by following its 5 steps: 1.Organize Lean IT, 2.Plan Lean IT, 3.Conduct Kaizen Events, 4.Apply the Lean Toolbox, 5.Learn by Doing.