Management Dashboards: Content and Case Studies

Jean Chenoweth, Sr. VP, Performance Improvement and 100 Top Hospitals Programs, Thomson Healthcare, provides a new understanding of how management impact can be gained by comparing and analyzing performance using a hospital-wide scorecard. She includes how national comparisons of long-term rates of improvement combined with comparison of current performance against national benchmarks, can provide illuminating views of major decisions made by executives. Management actions and hospital-wide data demonstrating impact over time are presented for several benchmark hospitals.