Patient Engagement and Population Health at Kaiser Permanente

Scott Young, MD, Associate Executive Director Clinical Care and Innovation and the Care Management Institute at Kaiser Permanente, and Andrew Wiesenthal, MD, Director, Deloitte Consulting LLP.  Kaiser Permanente looks at patient engagement as a core component of population management and care for the chronically ill.  Kaiser Permanente’s framework breaks this into three complementary approaches.  First, Kaiser Permanente invests in basic tools and processes to promote prevention and disease detection, best exemplified by the approach to colon cancer screening.  Second, Kaiser Permanente holds all clinicians accountable for executing patient engagement strategies for these problems with every “touch” of a patient, regardless of their specialty.  Third, Kaiser Permanente is broadening the concept of shared decision-making to hold patients accountable for how they are to be engaged, allowing for personalization.  Together, these approaches and continual innovation around them allow for market-leading patient engagement.

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