Performance Scorecard at Methodist Le Bonheur, Part II

Paula Jacobs, VP Process Improvement & Innovation, and David Deas, Director, Innovation and Knowledge Analytics, Methodist Le Bonheur.  This session reviews the innovative quality measurement system used by a six-hospital healthcare system as a strategy to achieve top decile performance across all service lines. Performance Scorecard, an expanded Balanced Scorecard model, was developed in 2015 to ensure efficient, transparent, and proactive performance monitoring at the highest leadership levels.  Patterned after Baldrige performance excellence tenets, this dynamic and interactive approach increased the number of quality performance metrics from three to up to 70 per facility and has driven improved performance across all operational areas.  Discussions explore the logic behind this approach, selection of metrics, and details of the benchmarking methodology and have the opportunity to see the impact it has made to our operational performance after just 18 months of deploying this expanded approach.  Part I was presented April 26, 2017.