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WEBINAR | Connected Consumer Experience for a Digitally Connected Future
June 28, 1:00 pm - 2:00 pm CDT
Chris Stebbins, Vice President of Digital Transformation, Leah Schelin, SVP & General Manager, Clinical and Pharmacy Services, and Shashank Verma, Head of Global Digital CX, EXL Health. Crisis tend to accelerate macro trends especially for contact centers. The implementation of remote working, digital service services, ML, AI and messenger bots have been accelerated with COVID 19. Consumers are still expecting an emotionally and psychologically satisfying experience ready answers to their specific/complex questions, and empathy for their circumstances. These expectations exist regardless of the channel of communication throughout the health system. EXL Health experts share industry insight on how leveraging digital technology and omni-channel communications can deliver long term improvements to patient well-being and consumer satisfaction and lower the cost of care.