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WEBINAR | Digital Care Journeys Optimize Patient Experience and Improve Operational Outcomes at MultiCare
September 22, 2022, 1:00 pm - 2:00 pm CDT
Ben Chao, MHA, President of CareConnect, Ariel Oksendahl, Joint/Spine Program Manager, and Sam Rosu, MHA, Product Manager, Tech Advisory Services, MultiCare Health Systems. With digital priorities shifting to elevating the consumer experience while also improving patient outcomes, in 2021 MultiCare launched Digital Care Journeys to digitally engage and monitor patients across a broad range of care journeys (e.g. orthopedics, bariatrics, maternity care, etc.) before, during, and after hospitalization with the goal to standardize care and create a consistent patient experience across regions, improve patient outcomes, and lower costs. During the webinar, the MultiCare executives share their decision making and deployment strategies for Digital Care Journeys including how they achieved stakeholder buy-in, selected the right partner, identified priority use cases, and orchestrated a system-wide roll out with EHR and patient portal integration. You’ll also hear how deploying a digital approach to care improved clinical outcomes resulting in a 39% reduction in 90-day readmissions, 25% shorter length of stay, high degree of patient satisfaction, and improved profits.