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WEBINAR | Growing an Enterprise Contact Center and Maximizing Patient Relationships
September 7, 2022, 1:00 pm - 2:00 pm CDT
Hayley Feuerstein, Information Technology Manager, Yale New Haven Health System, and Sam Seering, Product Manager, Epic Cheers. In the early days of the COVID-19 pandemic, when CDC guidance was changing often, people were flooding hospitals and clinics with calls about symptoms, testing, isolation, and exposure, Yale New Haven Health System quickly developed a central contact center to take questions and scheduling requests related to COVID-19 and has continue to evolve it as a single-entry point to the health system. Hear how YNHSS operationalized their new contact center and leveraged Epic Cheers to maximize their relationships with patients.