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WEBINAR | How to Use Human Centered Design to Reframe PX and Drive Positive, Sustainable Change

September 29, 2022, 1:00 pm - 2:00 pm CDT

Joan Kelly, EdD, MS Ed, MBA, Partner, Strategic Consulting Services, Press Ganey. Top-tier healthcare organizations strive to continually improve the patient experience (PX). But the global pandemic has left caregivers burned out and hospitals short staffed. With employees underwater, your list of improvement goals just grows longer.  Leveraging the principles of human-centered design, accelerate PX and the employee experience at the same time. Integrating these improvements benefits the patient, employee, and organization by embedding changes within workflows instead of layering them on top of existing practices.  This session covers evidenced-based understanding of today’s patient experience; evidence-based principles behind the science of experience; leveraging employee experience and quality of care to drive PX; building workflows that increase patient engagement and satisfaction; and creating experience pathways to drive positive, tangible change.

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September 29, 2022
1:00 pm - 2:00 pm CDT
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